Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
434 reviews
DELSEY PARIS (USA)Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DELSEY PARIS, established in 1946, is a celebrated French brand with a distinguished history in crafting premium luggage and travel accessories. Over the course of more than 75 years, DELSEY PARIS has been at the forefront of innovation, combining traditional craftsmanship with cutting-edge design to create luggage that meets the evolving needs of travelers worldwide. The company's design studio, based in Paris, is a hub of creativity and expertise where each product is meticulously designed with both style and functionality in mind. DELSEY PARIS offers a diverse range of luggage, from sleek carry-ons to spacious suitcases, along with accessories that complement the modern traveler's lifestyle. The brand's commitment to quality and durability is evident in every stitch, zipper, and wheel. DELSEY PARIS is renowned for its dedication to innovation, with products that feature advanced materials, unique security features, and ergonomic designs. The brand's iconic double-zipper security system and ultra-lightweight construction are just a few examples of the ways in which DELSEY PARIS stands out in the luggage industry. Embracing a philosophy of "Innovating to Foster Freedom," DELSEY PARIS merges timeless elegance with contemporary aesthetics, ensuring that each piece is as stylish as it is functional. Whether it's a weekend getaway or an international adventure, DELSEY PARIS is the trusted companion that makes every journey seamless and chic.
DELSEY PARIS (USA) (delsey.com) has 434 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
434 approved reviews, newest moderated first
The suitcase and backpack are attractive and are just what was promised. the value is amazing!
By Nancy W.
Response from DELSEY PARIS (USA)· Dec 2, 2025
Thank you for sharing this! We love hearing that both pieces hit the mark in style and value. Enjoy your travels with your new DELSEY set.
Ordered 2 bags that were supposed to be the same color - Angora - but they are not the same color. One is significantly lighter than the other. Very disappointing Will never recommend you
By Larry G.
Response from DELSEY PARIS (USA)· Dec 2, 2025
Thank you for bringing this to our attention. This should not have happened. The Angora color should be consistent across pieces, and we’re sorry your order arrived mismatched. Our team is ready to fix this for you right away. Please reach out to our customer care team with your order number so we can replace or resolve the issue promptly.
Excellent piece of luggage!
By Elleecia S.
Response from DELSEY PARIS (USA)· Nov 13, 2025
Thank you! We're so glad you’re loving your DELSEY. Here’s to many smooth travels ahead. ✈️
Arrived quickly, in perfect shape. Almost identical to my now very old version of this same garment bag. It holds a lot of clothes on hangers with other places and pockets to store smaller items. I noticed that the wheels have improved greatly. I know that I will get many years of use with this large DELSEY garment bag!
By Michael S.
Response from DELSEY PARIS (USA)· Nov 13, 2025
Thank you for sharing your experience! We’re thrilled to hear your new DELSEY garment bag is living up to its legacy; built to last, just like your travels ahead.
I love my bag! It made airport navigation easy. I received lots of compliments on it and was known in the airport lounge as the’pretty bag lady’. I am so happy with my purchase!
By Monica
Response from DELSEY PARIS (USA)· Nov 13, 2025
We love hearing this! Thank you for sharing. Sounds like your DELSEY turned travel into a true style moment. Bon voyage, pretty bag lady! ✨
Quality product and fast shipping! I love my new tote bag! Thank you
By Laurie M.
Response from DELSEY PARIS (USA)· Nov 13, 2025
Thank you! We’re so glad you’re enjoying your new DELSEY tote. Here’s to many stylish adventures ahead!
Very rude over the phone only choice given is taken the bag to customer service to city or thrown away $400 bag.
By Alejandra E.
Response from DELSEY PARIS (USA)· Nov 13, 2025
We’re very sorry to hear about this experience. This is not the standard we aim for. Please reach out to us at [email protected] so we can make this right.
Wow, thought these bags might just be another pretty face. But they are more than good looks! Smooth rolling, efficient space, good handle length, relatively lightweight. I bought the little roller bag and now will be coming back for the regular size carryon as well!
By Patricia
Response from DELSEY PARIS (USA)· Nov 13, 2025
Thank you for your thoughtful review! We’re delighted your DELSEY exceeded expectations. Can’t wait to welcome you back for your carry-on!
