Mini split is working great
Mini split is working great. It came damaged and they replaced the unit at no charge.
By Lincoln E.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
763 reviews
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DELLA creates reliable, energy-efficient home comfort solutions, including mini-split systems, window ACs, portable ACs, pool heat pumps, and more.We’re here to help you find the right comfort solution for your space, backed by 24/7 customer support, a minimum 1-year warranty, and Lifetime Warranty coverage available on eligible DELLA mini-split systems. Shop DELLA online today and bring dependable comfort home.Visit Della Store
Della (dellahome.com) has 763 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 578 reviews with 5 stars · Clear filters
Mini split is working great. It came damaged and they replaced the unit at no charge.
By Lincoln E.
Super nice folks on the phone, Great customer service. I have purchased 3 of these now and recommend them to everyone!
By Beth Mc C.
I would they really recommend this company to anyone. This was my first time purchasing this brand and even though I purchased through Amazon and not directly through the manufacturer the representative I worked with still went above and beyond to make sure that my issue was resolved and it was resolved in a very timely matter.
By Misty
Customer service is excellent you're able to get hold of a person or live chat I did have some issues with my unit but they helped me all the way through it it is very efficient I was 23° outside had it at 78° inside it took basically three space heaters at 1500 watts to heat it its about 1/4 to 1/3 the power of space heater
By Kevin
Excellent customer service and response
By KM L.
I have four of these and when I had an issue with one of them, a short conversation with customer service and less than 10 days later I had a new one. Great company! Ps. -6° outside and 72° inside!
By Sid R.
The technician listened to my issues and pin pointed what she thought was the issue - i am waiting on the part that is covered under warantee to install and hope that fixes my issue
By Donna R.
This company customer service is second to none I highly recommend
By Brad H.