I had to call because I messed up the…
I had to call because I messed up the online order. Elizabeth was friendly and helpful and the error was corrected quickly and I was able to get on with my day.
By Pat J.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
763 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DELLA creates reliable, energy-efficient home comfort solutions, including mini-split systems, window ACs, portable ACs, pool heat pumps, and more.We’re here to help you find the right comfort solution for your space, backed by 24/7 customer support, a minimum 1-year warranty, and Lifetime Warranty coverage available on eligible DELLA mini-split systems. Shop DELLA online today and bring dependable comfort home.Visit Della Store
Della (dellahome.com) has 763 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 578 reviews with 5 stars · Clear filters
I had to call because I messed up the online order. Elizabeth was friendly and helpful and the error was corrected quickly and I was able to get on with my day.
By Pat J.
Elizabeth went out of her way--beyond the extra mile--today to be sure that we got our questions answered and our issue resolved. We're looking forward to our contractor installing our highly rated Della 18,000 BTU Ceiling Cassette Ductless Mini Split and other items we ordered. Thanks so much, Elizabeth!
By Charlotte M.
Great product and price. Very set to install
By Tim A.
Joey K. Was very helpful with return process.
By Tony H.
Della’s customer support is quick and attentive to customer needs, for questions regarding installation and account issues they always have been very helpful. Our Della mini-splits are working great for our duplex
By Pablo C.
Della has been great so far with great customer service. They’re always very responsive, friendly and helpful whenever I reach out. They even honored a discount code after it expired a day later. I can’t believe they have such great customer service.
By Lance
Customer service is exceptional. N ver have a question they couldn't answer or a situation they couldn't remediate
By Eric B.
Delivery was quick & accurate and was Easy to install
By Mark S.