Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
763 reviews
DellaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DELLA creates reliable, energy-efficient home comfort solutions, including mini-split systems, window ACs, portable ACs, pool heat pumps, and more.We’re here to help you find the right comfort solution for your space, backed by 24/7 customer support, a minimum 1-year warranty, and Lifetime Warranty coverage available on eligible DELLA mini-split systems. Shop DELLA online today and bring dependable comfort home.Visit Della Store
Della (dellahome.com) has 763 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 578 reviews with 5 stars · Clear filters
La Representante Ruby fue muy servicial y muy atenta conmigo le explique el problema que estaba teniendo con el Della AC Split y me resolvio todo muy rapido y la verdad que estamos muy contentos con el resultado. La aconsejare a mi familia y amistades la empres Della Muchas gracias por todo
By Jose A.
We received our dual zone mini-split quickly and in perfect shape. We had a few questions about our unit and customer service was extremely helpful. Della offers a great product at a great price.
By Evan N.
Great people to work with. LOVE the products!
By Ross S.
Ruby G was a great customer service representative she helped get a part expedited for a one of our customers who was elderly. She was patient and courteous and did her job very well. Highly recommend.
By Joseph L.
Answered phone in a reasonable time. I could communicate with the rep. The rep was able to quickly resolve my issues.
By Gregory T T.
I had received a damaged shipment and called to report it. Hector was courteous and took the information and ordered a replacement shipped. I received a call back that the replacement had been ordered. I explained that I had scheduled install and this delay was an inconvenience. He said he would see what he could do to expedite the process. The original equipment took about 9 days to receive and was received damaged on Wednesday which is when I called to report it. The replacement is scheduled to be received tomorrow which is Saturday. That is 3 days. I would say that is excellent customer service and I will be very satisfied if the replacement is received undamaged.
By Christopher M.
I had a few issues with my order, but DELLA support handled everything well. My mini split arrived with shipping damage to the outdoor unit. The box was pretty beat up, and the condenser fins/frame had some damage from transportation. I contacted DELLA support through live chat, sent them pictures, and they helped me work through it. They confirmed I could inspect the unit without affecting the warranty, and after I finished the install, the unit powered on and worked great. It blows very cold air and seems to be running really well. They also agreed to a partial refund for the shipping damage, which I appreciated. I also had an unused 25 ft line set that I needed to return, and they gave me the return information. Overall, even though there were some problems with the delivery damage, the customer service was helpful and the product is working great. I’m happy with how they handled the situation.
By Duane B.
Fast service.
By Theresa Payne B.
