Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
702 reviews
Defensive Drivers InstituteSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Defensive Drivers Institute is a leading online platform providing comprehensive driver education services across the United States. Our organization is committed to promoting safe driving practices and equipping aspiring drivers with the knowledge and skills needed to navigate the roads responsibly.New York 5-Hour Online Pre-Licensing CourseOur NYS DMV approved program is designed for new drivers seeking their first driver's license in New York. This course provides essential training on traffic laws, safe driving habits, and defensive driving techniques. It is conveniently available online, allowing students to learn at their own pace and from the comfort of their own homes.Learn More and Enroll Now!Arizona Defensive Driving CourseThis course is designed specifically for drivers who need to meet court requirements and clear their driving record. Approved by the Arizona Supreme Court, this course allows you to dismiss one eligible ticket every 12 months.Dismiss Your Ticket Today!With our user-friendly online courses, we have helped thousands of individuals become confident and responsible drivers. Our programs are designed by experts in the field to ensure that learners receive the most up-to-date and effective education. We offer a wide range of courses, from defensive driving to traffic school, each tailored to meet the specific requirements of different states.Our commitment to excellence and customer satisfaction is reflected in our top-rated services and the positive feedback from our valued customers. We strive to offer the highest quality education to foster a safer driving environment for everyone. Whether you are a new driver preparing for your road test or someone looking to improve your driving skills, Defensive Drivers Institute is here to guide you every step of the way.
Defensive Drivers Institute (defensivedriversinstitute.com) has 702 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
702 approved reviews, newest moderated first
it was good and easy to navigate
By Mennatallah M.
Response from Defensive Drivers Institute· Jul 20, 2025
Thank you, Mennatallah! We're happy to hear the course was good and easy to navigate. We appreciate you choosing Defensive Drivers Institute!
Easy and convenient
By Josian Ramirez S.
Response from Defensive Drivers Institute· Jul 17, 2025
Thank you, Josian! We're glad you found the course easy and convenient. We appreciate you choosing Defensive Drivers Institute!
I WOULD GIVE IT ZERO STARS IF I COULD WORSE 5 HOUR CLASS EVER BECAUSE THE WAY ITS SET UP THIERS NO WAY IN HELL YOU WILL EVER FINISH THIS CLASS IN 5 HOURS IT TOOK ABOUT A WEEK & TOOK AN ASSOCIATE 3 WEEKS TO FINISH...I WISH THEY GO BACK TO LETTING PEOPLE COME & SIT IN A CLASS IN PERSON THE PANDEMIC BEEN OVER THIS INTERNET CLASS IS NOT IT AT ALL
By Fatima
Response from Defensive Drivers Institute· Jul 18, 2025
Hi Fatima, thanks for the all-caps 1-star review! We’ve looked through our system and can’t find any registration under the name you used to post this. We’ve asked Trustpilot to request more information from you so we can verify your enrollment. As for the substance of your complaint: our course is designed—and legally required—by the New York State DMV to take at least 5 hours, not including the quizzes. That’s a state mandate every approved provider must follow. If it took you or your associate longer, that’s not a sign of anything being broken—it simply means you took your time, which is totally fine. Life gets busy, people take breaks, and some prefer to complete it in small chunks. That’s exactly why the course is self-paced. Getting mad at us for being an online course is kind of like buying a car and being angry it isn’t a truck—there are other options out there, and we’re clear about what we offer from the start. If you would have preferred an in-person option, there are still many providers throughout the state who offer classroom-based instruction. We always encourage students to choose the format that works best for them. Thanks again for engaging with us—and we’re genuinely sorry to hear that your experience didn’t match the overwhelmingly positive feedback we’ve received from thousands of satisfied students.
It was good due to the ability to move at my own pace. It was easy although I was given multiple chances if I didn’t pass a particular section. Thank you
By customer
Response from Defensive Drivers Institute· Jul 17, 2025
Thank you! We're glad you enjoyed the flexibility to move at your own pace and found the course manageable and supportive. We appreciate you choosing Defensive Drivers Institute and taking the time to leave a review!
This was an easy self paced for those who work and don’t want to commit 5 hour straight in a chair. Easy to go through
By esmeralda U.
Response from Defensive Drivers Institute· Jul 14, 2025
Thank you, Esmeralda! We're so glad the self-paced format worked well for your schedule and made it easy to complete without having to sit for five hours straight. We appreciate you choosing Defensive Drivers Institute and sharing your experience!
Awesome I was satisfied
By Anderson G.
Response from Defensive Drivers Institute· Jul 11, 2025
Thank you, Anderson! We're thrilled to hear you had an awesome experience and were satisfied with the course. We appreciate you choosing Defensive Drivers Institute!
The experience was gd and yr comfortable in yr ho.e just to many long breaks
By Anthony J.
Response from Defensive Drivers Institute· Jul 9, 2025
Thank you, Anthony! We're glad you had a good experience and appreciated being able to complete the course from the comfort of your home. Thanks again for choosing Defensive Drivers Institute!
It was very user friendly
By Abdul K.
Response from Defensive Drivers Institute· Jul 7, 2025
Thank you, Abdul! We're glad you found the course user-friendly. We appreciate you choosing Defensive Drivers Institute and taking the time to leave a review!
