Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
702 reviews
Defensive Drivers InstituteSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Defensive Drivers Institute is a leading online platform providing comprehensive driver education services across the United States. Our organization is committed to promoting safe driving practices and equipping aspiring drivers with the knowledge and skills needed to navigate the roads responsibly.New York 5-Hour Online Pre-Licensing CourseOur NYS DMV approved program is designed for new drivers seeking their first driver's license in New York. This course provides essential training on traffic laws, safe driving habits, and defensive driving techniques. It is conveniently available online, allowing students to learn at their own pace and from the comfort of their own homes.Learn More and Enroll Now!Arizona Defensive Driving CourseThis course is designed specifically for drivers who need to meet court requirements and clear their driving record. Approved by the Arizona Supreme Court, this course allows you to dismiss one eligible ticket every 12 months.Dismiss Your Ticket Today!With our user-friendly online courses, we have helped thousands of individuals become confident and responsible drivers. Our programs are designed by experts in the field to ensure that learners receive the most up-to-date and effective education. We offer a wide range of courses, from defensive driving to traffic school, each tailored to meet the specific requirements of different states.Our commitment to excellence and customer satisfaction is reflected in our top-rated services and the positive feedback from our valued customers. We strive to offer the highest quality education to foster a safer driving environment for everyone. Whether you are a new driver preparing for your road test or someone looking to improve your driving skills, Defensive Drivers Institute is here to guide you every step of the way.
Defensive Drivers Institute (defensivedriversinstitute.com) has 702 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
702 approved reviews, newest moderated first
Easy peasy for this seasoned driver.
By Jim S.
Response from Defensive Drivers Institute· Jan 24, 2026
Thank you for your 5-star review, Jim! We're glad the course was easy for a seasoned driver like yourself. Sometimes even experienced drivers pick up a refresher or two! We appreciate you choosing Defensive Drivers Institute and wish you safe driving!
I would have been finished a lot faster of there were not glitches in the program. It would not let me move forward for a while.
By Erica Asher Edwards M.
Response from Defensive Drivers Institute· Jan 24, 2026
Thank you for your 3-star review and feedback, Erica. We're sorry to hear you experienced issues that prevented you from moving forward in the course. That's frustrating, and we understand how that would have slowed down your completion time. If you're referring to times when the course wouldn't let you advance to the next section, those are likely the timers required on the course. These are mandated by the NYS DMV to ensure students spend the minimum required time on each module, and we wish we didn't have to put them in place either. We know they can be frustrating, especially for fast readers. However, if you experienced actual technical glitches beyond the required timers, we'd definitely want to know about that. We investigate all feedback we receive to ensure the course is smooth and easy for everyone. A customer service representative will be reaching out to you to get more details so we can address any genuine technical issues. We appreciate you sticking with it and completing the course. Thank you for choosing Defensive Drivers Institute and drive safely!
I feel like it cost too much
By Alyssa S.
Response from Defensive Drivers Institute· Jan 23, 2026
Thank you for your 5-star review, Alyssa! We understand that any unexpected expense can feel like a lot, especially when it's something you have to complete. We actually work hard to keep our pricing as competitive as possible and are currently the lowest priced provider in the market. If cost is a concern, we do accommodate hardship waiver requests on a case-by-case basis. Please reach out to our customer service team if you'd like to discuss options. We appreciate your 5-star rating, and thank you for choosing Defensive Drivers Institute. Drive safely!
You can do it at your own pace and it’s very easy to do.
By Kym S.
Response from Defensive Drivers Institute· Jan 22, 2026
Thank you for your 5-star review, Kym! We're glad you appreciated the flexibility to complete the course at your own pace and found it easy to do. We appreciate you choosing Defensive Drivers Institute. Drive safe!
I would like to say everything is good And I fell one thing need to improve ( when someone doing online course and he go somewhere else I mean use another app during course the times need to stop Because when people's know if we go somewhere else during courses time will stop then they pay their extension in course and read everything) May be im wrong Thanks
By Mian Aliyan Ul H.
Response from Defensive Drivers Institute· Jan 20, 2026
Thank you for your 5-star review and for updating your rating, Mian! We're glad to hear that everything was good with your experience, and we appreciate you taking the time to correct the star rating. Regarding your suggestion about the timer functionality, we wanted to clarify that our course timers are required by state regulations to ensure students spend the minimum required time on the material, so we have to keep those running even when students navigate away from the course. We're happy we could provide you with a good experience, and thank you for choosing Defensive Drivers Institute. Drive safely!
I learned a lot of useful information.
By Rebecca H.
Response from Defensive Drivers Institute· Jan 20, 2026
Thank you for your 5-star review, Rebecca! We're glad you learned a lot of useful information from our New York 5-hour online pre-licensing course. Providing practical, valuable education is what we aim for. We appreciate you choosing Defensive Drivers Institute and wish you safe driving!
Easy and convenient.
By Efrain E.
Response from Defensive Drivers Institute· Jan 20, 2026
Thank you for your 5-star review, Efrain! We're glad you found our course easy and convenient. We appreciate you choosing Defensive Drivers Institute. Drive safe!
The software makes you wait needlessly even after finishing reading the text and watching all the videos and flipping all the cards, instead of letting you take the quiz right away. So naturally you go do something else to pass the time, and the whole thing takes FOREVER
By AA
Response from Defensive Drivers Institute· Jan 19, 2026
Thank you for your 3-star review and feedback, Dmitry. You must be a very fast reader! We completely understand your frustration with the waiting times. We wish we didn't have to enforce these timers, especially for fast readers like you who finish the content quickly. Unfortunately, we're required to follow strict guidelines set by the NYS DMV regarding minimum time requirements for each module. These aren't our rules, but they are mandatory for us to be an authorized course provider in New York. We know it's frustrating when you're ready to move on but the system makes you wait. If there's anything else we could have done to make your experience better and earn those 4th and 5th stars, we'd love to hear your feedback. Thank you for choosing Defensive Drivers Institute and drive safely!
