Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
249 reviews
DefenderShieldSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Based in the United States, DefenderShield® is a team of passionate engineers, scientists, and health enthusiasts with decades experience in technology health and wellness.Our mission is to improve digital wellness and reduce the harmful effects of technology with our range of EMF shielding solutions and educational resources.We strongly believe EMF protection is necessary to reduce our chronic exposure to electromagnetic field (EMF) radiation that emits from digital devices and screens.Additionally, we are committed to prioritizing sustainable practices in the development and distribution of our products, ensuring that our efforts both improve our impact on the environment and contribute to a healthier planet.
DefenderShield (defendershield.com) has 249 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 26 reviews with 1 star · Clear filters
I am still waiting for my order
By Galina B.
Response from DefenderShield· Jul 9, 2026
Hi Galina, Our support team found one order for you, with FedEx showing successful delivery on 06/15. Please reach out to our team directly if you have placed a second order or for assistance with the first order. Best, The DefenderShield team
POOR CUSTOMER SERVICE - Received earbuds with a defective microphone. Upon requesting a return/refund, no communicated with me. They virtually have no customer service. No one answers their phone or response to emails. Even their automated chatbot has no response.
By SMan
Response from DefenderShield· Jul 1, 2026
Hi Sandra, Thank you for your review. We apologize for any confusion with your return. Your return label was sent when you submitted the return request and again yesterday when we spoke with you on the phone. Please let us know if you are still having trouble finding it and we will be happy to assist. Warm regards, The DefenderShield team
The order has not even been sent yet. Get your act together. This rating request shows a disconnect in your system.
By Dale
Response from DefenderShield· Jun 16, 2026
Hi Dale! Thanks for pointing that out. Your order is on the way and we hope you enjoy it!
I ordered two but only one came in. I do not have a number or email to contact to correct.
By Jeffrey H.
Response from DefenderShield· Jun 4, 2026
Hi Jeffrey, we’re so sorry for any confusion! We took a look at your receipt and confirmed that only one item was ordered and paid for. Our support team responded to your email yesterday with a copy of your invoice to help clarify, but please feel free to reach out via our website's contact page or respond to that email if you'd like help placing an order for a second one!
I ordered the phone case on May 19, paid @94.10 and have not received my phone case on May 30. I'm not happy.
By Sharon M.
Response from DefenderShield· Jun 3, 2026
"Hi Sharon, we always want our customers to get their orders quickly! When you contacted us, we found that the original package was delayed because the apartment number was missing from the shipping address provided at checkout. Even though the address error was outside of our control, we wanted to make things right for you. We immediately processed and shipped a brand-new replacement case to your updated address completely free of charge. We hope you love the new case once it arrives, and please let us know if you need anything else!"
I never heard back about a need to return the Hat because the size was too small. It was not a regular medium it felt much like a small it did fit over my head completely.
By Beverly D.
Response from DefenderShield· May 27, 2026
Hi Beverly, we are so sorry for the silence! We did reply immediately, but the email on your form had a slight typo (ending in 778 instead of 777), causing our message to bounce. We have just sent a prepaid return label directly to your correct email address so we can issue a refund.
The ear buds were not compatible with my iPhone 14. I wish there was more help in figuring out the correct size adapter to make it work. Therefore I returned the earbuds and bought a different brand that work great.
By JoAnne R.
Response from DefenderShield· Apr 7, 2026
Hi JoAnne, Sorry we weren't able to help you. We're glad you found some that work!
You can’t get a hold of them if you have a problem my case is having issues I want to return it and they will not return any correspondence it’s very difficult to get a hold of them I still haven’t heard back. You have to chat it’s not a live chat it takes your message and says it will get back to you but they don’t!!!!!!!
By Jan S.
Response from DefenderShield· Mar 13, 2026
Hi Jan, Sorry you had some trouble getting in touch with us! We were experiencing a technical glitch with our chat. We are happy to help process a return for you, and have sent you an email with everything you need!
