I received the wrong item in the mail…
I received the wrong item in the mail and the only communication has been with a bot who cannot help me understand why I received at tshirt instead of the phone holder I actually ordered.
By Lovie G.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
249 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Based in the United States, DefenderShield® is a team of passionate engineers, scientists, and health enthusiasts with decades experience in technology health and wellness.Our mission is to improve digital wellness and reduce the harmful effects of technology with our range of EMF shielding solutions and educational resources.We strongly believe EMF protection is necessary to reduce our chronic exposure to electromagnetic field (EMF) radiation that emits from digital devices and screens.Additionally, we are committed to prioritizing sustainable practices in the development and distribution of our products, ensuring that our efforts both improve our impact on the environment and contribute to a healthier planet.
DefenderShield (defendershield.com) has 249 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
249 approved reviews, newest moderated first
I received the wrong item in the mail and the only communication has been with a bot who cannot help me understand why I received at tshirt instead of the phone holder I actually ordered.
By Lovie G.
Thanks for the quick reply and remedying the issue seamlessly! I’m really enjoying the product ♥️
By Terri
Got what I wanted a day earlier than originally promised
By customer
Superior product. Fast delivery!
By Kara C.
quick, helpful and resolved my issue.
By Jessaiah
I never got my phone case. It was delivered to a different city & I never received it. The lady at Defender Shield said she would re-send me my phone case for free. I never received that one either. I will never recommend Defender Shield to anyone based on this experience.
By Julie O.
Response from DefenderShield· Oct 19, 2026
Hi Julie, Thank you for your feedback. As we explained in the email we sent you, once you filed a fraud chargeback with your bank, we were unable to make any adjustments with your order, including creating a new order.
Great products! I just purchased my third phone case.
By customer
Great product Good service
By David J.