Fast delivery good customer service
Fast delivery good customer service
By Al S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
149 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Defender Industries is listed under Air & Water Transport.
Defender Industries (defender.com) has 149 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 10 reviews with 4 stars · Clear filters
Fast delivery good customer service
By Al S.
the selection of parts is very good. the website works well. but you charge too much for shipping and as commercial/professional account you do not offer much discount. A bigger discount and lower shipping costs would get me to order a lot more.
By David
Try your website on a Apple iPhone I know my email address was was not sure of the password. You need a password reset
By Dan
You get five stars for selection, price, shipping. I rarely shop anywhere else! You lose a star for you website search function, it is terrible, I never find what I'm looking for with it. I have to search Google, and if it shows you have what I'm looking for, I use there link to go straight to the product I want on your site. A bit frustrating, I would love to see a big improvement in this area, I want to give you five stars!!! Thanks for everything. Adam Grabowski
By Adam J.
Numerous hatch covers (5) were too small to fit the Lewmar hatches. That seems to be an ongoing problem according to your customer service people on my telephone call.
By customer
staff helpful, confusion over pricing liked old store better
By Michael
Have your IT group fix the site to accept VPN connections, turning VPN off is not a good answer, it compromises my systems
By TD
Verry good but no rigging shop
By customer