DeeperReviews of deepersonar.com

Response from Deeper· May 5, 2025

Thanks for your feedback. We’re sorry to hear that the delivery experience wasn’t as smooth as expected. We ship all orders with UPS, who are generally fast and reliable. You can track your parcel’s progress in detail at ups.com, where an estimated delivery date is also shown. That said, you're right - in many areas, UPS doesn’t provide a precise delivery time window, which can be inconvenient. In some locations, though, time estimates may be available depending on the local depot. If you still have any issues with the delivery, o need any kind of help - please contact us at [email protected]

Response from Deeper· May 2, 2025

Thanks for your feedback, and I’m really sorry to hear about the frustrating start - that’s definitely not the experience we want for anyone. Regarding the delivery delay, we’ve looked into your order and saw that UPS flagged an issue with the street address, which required correction and unfortunately caused a longer transit time. We understand how inconvenient this was and appreciate your patience. As for the Premium+ activation and email verification, we’ve received your email and our team is already on it - we’ll make sure everything is sorted as quickly as possible. Apologies for the inconvenience!

Response from Deeper· May 2, 2025

Thank you for sharing your experience, and I’m truly sorry to hear about the trouble you've had getting your Deeper Start up and running. That’s definitely not the experience we want for any of our customers. We'd really like the chance to help get your device connected and working properly. Most connection issues can be resolved quickly with a few simple steps, and our support team is here to guide you through them one-on-one if needed. We will contact you to help as soon as possible.