DECENT CANDLESReviews of decentcandle.com

What can I say that already hasn’t been said in all of these reviews. I placed an order December 9th and still have not gotten a response!!! I have tried to contact them 3 times. It’s been over a month!! Scam company. Do not buy from them.

It's been a month since I placed my order and haven't received an update. I've tried emailing them, but I haven't received any response. By the look of it, I'm far from the only one.

Their orders never ship and their customer service never gets back to you. Companies like these are exactly why I always use a credit card with excellent fraud protection when I buy online. I had a refund within 48 hours of my dispute.

I bought a candle in October. It's currently December 5 and no update on my order. Sent multiple emails with no response. I'm legit wondering if I got scammed and looking into doing a chargeback. $40 for a candle too. Ridiculous company.

if i could rate a zero, i would. never buy from this company. bought a candle september 15, 2024. waited until october 10th to email about any updates such as shipping, estimated shipping times, etc, or if i should request a refund. zero response, no traffic at all. emailed again on october 15, one month after purchase, requesting a refund. no traffic, had to dispute the charge with my bank to receive money back. then, on december 2nd, around three months after purchase, i get an email that my order was shipped out. however, it has been so long that the tracking number is invalid or just incorrect. three months of silence and then shipping? terrible customer service for a candle i can get better quality at yankee. never buying from again, i recommend no one else purchase either.

If I could leave 0 stars I would. We waited a month after ordering with no confirmation. Emailed for a follow up with no response. Reached out twice via instagram and were finally met with a nasty response after asking if we should dispute the charge with the bank. I get that the attitude is part of their brand but customer service like that is not how you get a repeat purchase. I don’t care how good they smell when we get them, we will not be ordering again.

Love the design and the candle is solid. My issue is that communication was slim to none and it took months to get here. I ordered in August and I just got it this week. That communication issue and turn around needs to be fixed.

idk why everyone else is having problems, admittedly it took 3 weeks to ship, but i understand that with them being florida based, the hurricanes could slow them down. i emailed them and received a tracking number the next day. after that it arrived in 2-3 days. the product itself is exactly as described. it smells amazing and lasts a long time. recommended as long as you dont mind waiting a while for shipping lol