Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,834 reviews
DecantXSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DecantX is a Fragrance Sampling Service that is based out of Miami, Florida in the U.S.A. Here at Decantx we guarantee all fragrances to be 100% genuine and authentic hand decanted scents from the world’s top niche & designer fragrance houses. We offer hundreds of different perfumes & colognes to choose from for you to begin your fragrance journey in beautifully packaged atomizers with a variety of sizing options, bottle types and colors for you to smell good and feel great!Our wonderful customer base is our main priority. Certifying and providing a positive purchasing experience with a competitively priced service is always our mission!We ensure quick and efficient shipping worldwide with free shipping within the U.S.Decantx rebottles authentic fragrances from the original bottle into our sample bottles and atomizers. Decantx is an independent entity and is not affiliated, connected to, or associated with the manufacturer or designer of the fragrances we sell. DecantX has a dedicated team of professional and helpful customer services reps who are always available and ready to assist any anytime you have questions or concerns. Please reach out to us for any questions, concerns, or feedback - We'd love to hear from you!
DecantX (decantx.com) has 1,834 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
1,834 approved reviews, newest moderated first
I've used this company several times and I've always had a great experience.
By JPcomedy
Response from DecantX· Nov 19, 2025
Thank you so much for your continued support! We’re really glad to hear you’ve consistently had great experiences with us. We appreciate you coming back and look forward to serving you again!
Excellent company to do business with.. Completely outstanding customer service and product authenticity, 5stars folks ..i recommend it 100%
By Carlos J.
Response from DecantX· Nov 19, 2025
Thank you so much for the amazing review! We’re thrilled to hear that our customer service and product authenticity stood out to you. Your recommendation and 5-star feedback mean a lot to us. We truly appreciate your support and look forward to serving you again!
I ordered a decant last week for my friend’s birthday (which is today). After a few days of no shipment email, I decided to call the number provided on the site. I tried during business hours multiple times and all I ever got was “The Google subscriber you are trying to reach is unavailable.” Over a week later and still can’t reach an actual live human by phone. You don’t even have an option to leave a message. Why have a phone number under the contact section? I did receive an email telling me they made a mistake and my item is out of stock, but still no luck reaching them.
By A.B.
Response from DecantX· Nov 19, 2025
Hi, thank you for sharing this. Thank you about letting us know about the phone issue, it is now fixed. We understand how frustrating that experience must have been, especially when you were ordering for a birthday. We have already followed up with you by email, explained the out of stock issue, and issued a full refund for your order. If you need any additional help or would like assistance finding a similar fragrance, please feel free to reply to our email or contact us through the website. We are here to help.
Decantx is the best company for high end cologne. Make Decantx your go to company. I have, and have never been disappointed.
By jerry S.
Response from DecantX· Nov 19, 2025
Thank you so much for the incredible feedback! We’re honored to be your go-to for high-end fragrances, and it means a lot to hear that you’ve never been disappointed. Your trust and support are truly appreciated, and we look forward to continuing to deliver the quality and experience you expect from DecantX!
I’ve purchased dozens of samples from DecantX and have always been satisfied. I’m not an expert but everything seems genuine and high quality. They have a huge selection and the prices are great. This is my go to place to try colognes before buying a full bottle.
By Rick
Response from DecantX· Nov 19, 2025
Thank you so much for your wonderful feedback! We’re glad to hear you’ve consistently been satisfied with your samples and that our selection, pricing, and quality have made DecantX your go-to place for trying fragrances before committing to full bottles. We truly appreciate your trust and support!
The bottle if you want to call it that was actually smaller than a standard size perfume tester.....This is probably free but whoever owns this company is selling it
By Christopher J.
Response from DecantX· Nov 19, 2025
Thank you for your feedback. We understand the size can be surprising if you’re expecting a standard store tester. Our decants aren’t free manufacturer samples; they’re hand-filled in specific sizes listed at checkout. If the size you received doesn’t match what you ordered, please contact us with your order number and we’ll be happy to review and fix it.
Great selection of fragrances.
By Mike
Response from DecantX· Nov 19, 2025
Glad you are enjoying our wide range of fragrances!
Quick and easy ordering, and even quicker shipping. Long time customer! DecantX is my go-to for large samples of most of my niche perfumes
By Roberto R.
Response from DecantX· Nov 19, 2025
Thank you so much for being a longtime customer! We’re really happy to hear that ordering is quick and easy, and that our shipping has been even quicker. It means a lot that DecantX is your go-to for larger samples of niche fragrances. We truly appreciate your trust and support!
