Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,834 reviews
DecantXSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DecantX is a Fragrance Sampling Service that is based out of Miami, Florida in the U.S.A. Here at Decantx we guarantee all fragrances to be 100% genuine and authentic hand decanted scents from the world’s top niche & designer fragrance houses. We offer hundreds of different perfumes & colognes to choose from for you to begin your fragrance journey in beautifully packaged atomizers with a variety of sizing options, bottle types and colors for you to smell good and feel great!Our wonderful customer base is our main priority. Certifying and providing a positive purchasing experience with a competitively priced service is always our mission!We ensure quick and efficient shipping worldwide with free shipping within the U.S.Decantx rebottles authentic fragrances from the original bottle into our sample bottles and atomizers. Decantx is an independent entity and is not affiliated, connected to, or associated with the manufacturer or designer of the fragrances we sell. DecantX has a dedicated team of professional and helpful customer services reps who are always available and ready to assist any anytime you have questions or concerns. Please reach out to us for any questions, concerns, or feedback - We'd love to hear from you!
DecantX (decantx.com) has 1,834 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 39 reviews with 2 stars · Clear filters
Though I have no proof I am convinced that decantx will use cheaper versions of a scent. I do like the amount of options in sizes they have but like I said, I am convinced cheaper versions of a scent is used.
By Sean X.
The order still hasn't been delivered. It was suppose to be delivered on Thursday.
By Mohammad N.
I've ordered 9 times from them and never noticed a problem. Last time was Aug. 2025 I got boss bottled absolu. Must have smelled good cuz I immediately bought a full bottle elsewhere and never sprayed the sample again until now. The full bottle smells amazing from the first spray through the deep drydown that night. Sprayed the sample today, probably 10 sprays, and the opening is barely there, what is there doesn't smell like bottled absolu. Once it dries down it smells like it but isn't as deep, rich or strong as the full bottle. I'm really suspecting, now after a side by side comparison, that Decantx has watered this one down
By Arron M.
Greedy with the discounts and beg for tips.
By Aaron C.
Over two weeks from Florida to Los Angeles? There are so many other companies to choose from. You will certainly get your order much faster elsewhere. Still have yet to receive.
By Cory W.
I was told is would recieve a complimentary basket bundle of samples,for promoting them . Well I have not recieved it ,and of course no one knows anything. I just cant promote dishonesty, or fake promises.
By Connie
Two tiny bottles took 5 days to ship. I ordered on a Thursday and the cologne shipped the following Tuesday. The package didn’t arrive in time for my trip, when I ordered more than a week out.
By Wesley M.
Response from DecantX· Nov 19, 2025
Thank you for sharing your experience, and we’re truly sorry your order didn’t arrive in time for your trip. We understand how frustrating that can be, especially when you plan ahead. Just to clarify, the order was shipped within our standard timeframe and arrived in 6 days, which falls within our delivery window of 5–8 business days. That said, we completely understand that timing still didn’t work out for your situation, and we’re sorry it caused any inconvenience. We appreciate your feedback and hope we can provide a smoother experience for you next time. If you ever need help with an order or have upcoming travel plans, feel free to reach out, we’re always here to assist.
I ordered a decant last week for my friend’s birthday (which is today). After a few days of no shipment email, I decided to call the number provided on the site. I tried during business hours multiple times and all I ever got was “The Google subscriber you are trying to reach is unavailable.” Over a week later and still can’t reach an actual live human by phone. You don’t even have an option to leave a message. Why have a phone number under the contact section? I did receive an email telling me they made a mistake and my item is out of stock, but still no luck reaching them.
By A.B.
Response from DecantX· Nov 19, 2025
Hi, thank you for sharing this. Thank you about letting us know about the phone issue, it is now fixed. We understand how frustrating that experience must have been, especially when you were ordering for a birthday. We have already followed up with you by email, explained the out of stock issue, and issued a full refund for your order. If you need any additional help or would like assistance finding a similar fragrance, please feel free to reply to our email or contact us through the website. We are here to help.
