Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,834 reviews
DecantXSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DecantX is a Fragrance Sampling Service that is based out of Miami, Florida in the U.S.A. Here at Decantx we guarantee all fragrances to be 100% genuine and authentic hand decanted scents from the world’s top niche & designer fragrance houses. We offer hundreds of different perfumes & colognes to choose from for you to begin your fragrance journey in beautifully packaged atomizers with a variety of sizing options, bottle types and colors for you to smell good and feel great!Our wonderful customer base is our main priority. Certifying and providing a positive purchasing experience with a competitively priced service is always our mission!We ensure quick and efficient shipping worldwide with free shipping within the U.S.Decantx rebottles authentic fragrances from the original bottle into our sample bottles and atomizers. Decantx is an independent entity and is not affiliated, connected to, or associated with the manufacturer or designer of the fragrances we sell. DecantX has a dedicated team of professional and helpful customer services reps who are always available and ready to assist any anytime you have questions or concerns. Please reach out to us for any questions, concerns, or feedback - We'd love to hear from you!
DecantX (decantx.com) has 1,834 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
1,834 approved reviews, newest moderated first
Ordered on December 3rd, order still hasn’t shipped and it’s December 15th. Not cool
By Jon J.
Response from DecantX· Jan 12, 2026
We’re sorry for the delay and understand your frustration. We experienced an unusually high volume of orders during that time, which slowed processing and it took 3 business days more than expected. We’ve reached out to you by email with an update, so please check your inbox and reply there if you need further assistance.
All perfumes are authentic. Fast order processing and shipping.
By Bonnie M.
Response from DecantX· Dec 15, 2025
Thank you for the great feedback. We are glad to hear you were happy with the authenticity of the perfumes and the fast processing and shipping.
I order December 4, today is 14 and my order is still no shipping
By Yili V.
I love the range of fragrances, the shipping times, and the prices of the samples. The decants or samples are always bottled and sealed adequately to prevent leakage. I really enjoy the order process, and the updates on my order. I am happy scent buyer 😊
By ML B.
Response from DecantX· Dec 12, 2025
Thank you so much for the kind feedback. We are glad to hear you enjoy the wide range of fragrances, the pricing, and the shipping times. It is great to know the decants arrive well sealed and that you appreciate the ordering process and updates along the way. We are happy to have you as a satisfied scent buyer!
Over two weeks from Florida to Los Angeles? There are so many other companies to choose from. You will certainly get your order much faster elsewhere. Still have yet to receive.
By Cory W.
I've ordered a lot of samples and all have arrived quickly! The only time there was supply issues with an order (1 out of 20+), they were fast to respond and offer alternatives or refunds. Will be ordering from decantx whenever possible.
By Alex
Response from DecantX· Dec 4, 2025
e are glad to hear your samples have consistently arrived quickly and that even the one supply issue you experienced was resolved promptly with alternatives or a refund. We appreciate your trust and support and look forward to serving you again whenever you need more scents to explore.
Prices and delivery are Great. Always order from here and Always Happy
By Christine S.
Response from DecantX· Dec 4, 2025
We are glad to hear you are happy with the pricing and delivery and that you enjoy ordering from us.
Amazing selection and prices, great promos, and EXCELLENT, personal customer service. Top-notch retailer! ♥
By ALD in V.
Response from DecantX· Dec 3, 2025
We are glad to hear you enjoyed the selection, pricing, promotions, and the personal customer service. We appreciate your support and the kind words!
