TinecoReviews of de.tineco.com

Pessimo servizio assistenza.Non so dove portare a riparare l’apparecchio rotto dopo i due anni di garanzia.

I purchased a brand-new Tineco FLOOR ONE STATION S9 ARTIST for over €900, expecting a premium product and premium quality. After only approximately two months of normal use, the machine developed a serious malfunction. The charging station stopped recognizing the device, it would no longer charge, and essential station functions such as water filling and cleaning became unusable. I contacted Tineco support and followed every troubleshooting step they requested. After several days of back and forth, Tineco finally confirmed in writing that the machine was defective and that the problem could not be resolved through self-diagnosis. And what was their solution? A refurbished/demo/customer-returned machine instead of the brand-new €900+ product I purchased. They even asked me to physically remove the serial number from my defective machine in order to receive the refurbished replacement. I refused. I paid over €900 for a brand-new premium product, not a refurbished or previously used device. A product at this price should not fail after two months, and the proposed solution is simply unacceptable. What is even more disappointing is the after-sales support. Instead of properly resolving the problem, I spent days going back and forth trying to get a reasonable solution. If you are considering buying a Tineco product, think twice. Based on my experience, I would strongly recommend avoiding Tineco. A €900+ product failing after two months is bad enough. Being offered a refurbished unit instead of properly standing behind the new product makes the experience even worse. Very disappointing. I would not buy Tineco again.

10 mesi fa',io e mia moglie,ci siamo regalati una Tineco FLOOR ONE S9 Artist,pagata 500 euri(in offerta,ma dal valore di 700 euri sul sito ufficiale). è iniziato il calvario dei problemi con la spazzola che si consumava in modo anomalo.subito pronti,ci spedivano una spazzola nuova,ma dopo un mese,ancora perdita di pelo e del tessuto della spazzola,in modo anomalo.subito pronti a spedirci una spazzola nuova.dopo 8mesi,si spengeva di continuo,riesco a capire e vedere,che si erano spezzati,rotti,i supporti della batteria,muovendosi,perdeva il contatto. subito pronti mi mandavano una batteria nuova.oggi dopo appena due mesi,si è ripresentato il problema , trovando i supporti della batteria in molti pezzi,impedendomi di usare l'apparecchio perché si spenge di continuo.oggi si è staccato anche la striscia in gomma messa davanti la spazzola come paraurti.(l'uso viene fatto in un semplice appartamento,usandolo con criterio ed attenzione). finora,la sconsiglio a tutti e consiglio di guardare altre marche. peccato che non posso dare 0 stelle!!!

I bought the corded version of the lit vac floor washer 6 months ago. Now its time to replace the mop head brush and air filter. Went to Amazon ordered the parts with the model number on the machine and picture showing the correct parts. They show up the brush was an inch to short and the filter was angled not square. Tried Amazon again even though the picture showed the correct parts the result was the same, wrong parts don't fit. Went to the manufacturer web site ordered the parts. They show up right filter this time and the brush was the correct length. But the spines on the drive gear didn't match the brush and would not seat at all. I like the machine and the way it works is great. There are a few machines that have the same function they cost a little more but have a manufacturer name I know and trust. Not to mention there parts are available in the store they are sold at.De.Tineco I suggest you fire the engineers and get someone that understands cross compatibility will make customers happy and inventory Much less confusing and costly.

J’ai envoyé un Tineco S5 Extreme assemblé et fonctionnel sauf le jet d’eau. Le SAV m’a retourné une machine détériorée, cassée et portant une date de fabrication postérieure de près de deux ans à l’achat de mon appareil. Où est ma machine ?

À fuir : appareil peu fiable et service après-vente catastrophique Je déconseille fortement l’achat d’un aspirateur Tineco, principalement à cause de la mauvaise qualité de leur service après-vente. Mon appareil est tombé en panne et, après plusieurs échanges, Tineco m’a envoyé une première pièce de remplacement. Malheureusement, cela n’a absolument rien changé au problème. J’ai ensuite dû renvoyer l’appareil avec tous ses accessoires et son emballage d’origine, conformément à leurs instructions. Après le retour du SAV, je n’ai reçu aucune explication claire concernant la panne ni sur l’intervention réellement effectuée. En plus de cela, plusieurs éléments que j’avais envoyés ne m’ont pas été restitués : – le produit de lavage ; – les deux embouts de l’aspirateur à main ; – le support permettant de ranger ces embouts ; – les manuels d’utilisation ; – le carton d’origine. Je me retrouve donc avec un appareil qui a déjà nécessité plusieurs démarches, un SAV qui communique très mal et une partie de mes accessoires qui a disparu pendant la prise en charge. Au vu du prix de ces appareils, je trouve cette expérience totalement inadmissible. Réfléchissez sérieusement avant d’acheter un Tineco, car en cas de panne, la prise en charge peut devenir un véritable parcours du combattant.

Sembra una barzelletta! Mi si guasta dopo soli tre anni il loro lavapavimenti top di gamma. Dopo diecimila informazioni richiestemi l’assistenza mi dice che non hanno i ricambi. Mi offrono il 10% di sconto. Rifiuto e li mando a quel paese. Mi scrivono offrendomi un usato ricondizionato s7. Dopo un viaggio fino a Bartolini 40 km da casa mia, consegno usato guasto come mi venne richiesto. Mi arriva oggi il sostituto! NON FUNZIONA. State lontani da questi incapaci! Non comprate Tineco per nessuna ragione. Grottesco