Customer service is awful
Customer service is awful. Very hard to get in touch with someone when you need immediate attention. To speak to someone on the phone you need to schedule a time which is typically days out. Just awful
By Ilias K.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
561 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DAVO Sales Tax uses sales data from your POS system to automatically set aside the exact amount of sales tax you collect daily, then files and pays it to the State when due. With DAVO, your sales tax management is fully automated so you never need to worry about sales tax again.BenefitsAutomatically sets aside Sales Tax dailyFiles and pays on time and in fullEasy 5 minute set-up through your POS with live supportOne flat monthly fee – no hidden chargesFirst monthly filing freeAvailable on Clover, Toast, Square, Par Brink, Poynt, Revel, Heartland, Lightspeed, SpotOn, Epos Now, Table Needs, SkyTab, Acadia POS, Lavu and QuickBooks Online.
DAVO by Avalara (davosalestax.com) has 561 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
561 approved reviews, newest moderated first
Customer service is awful. Very hard to get in touch with someone when you need immediate attention. To speak to someone on the phone you need to schedule a time which is typically days out. Just awful
By Ilias K.
Really excellent platform. We actually save more money than we spend on the app just by paying a few days early. In 20 years of business, we’ve never done that before. Even more importantly, it eliminated a huge pain point for us. Sales taxes nearly sank our business years ago—now we don’t even think about them. Absolute no‑brainer.
By charles
Wallet account active successful
By jjamesg A.
Program is easy to set up and the staff is very helpful. Helps us stay current on our taxes and save money with early filing.
By KM
Very prompt service
By Bobby
Multiple months have been filed incorrectly. While they are filed on time, any amendments will be outside the filing window and we will lose any credits we are entitled to. We are deeply unsatisfied with how this service is being handled.
By LC
Muy eficaz lo recomendable
By Cristian
Es muy bueno lo recomiendo
By Santiago R.