Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
337 reviews
DaVinci SolutionsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Automated Access Unlocked.This innovative system pairs a mechanical lock with unique serial codes and a cloud-based database, enabling operators to secure a DaVinci Lock on every unit. Renters can pay delinquent balances and retrieve the lock's code independently, eliminating the need for manager involvement. The same seamless process applies to securing vacant units, providing operators with a revenue-generating solution that's efficient and user-friendly. About DaVinci Lock Tenant Connect G.O.A.T. Book a Demo Shop How It Works
DaVinci Solutions (davincilock.com) has 337 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 14 reviews with 3 stars · Clear filters
The locks are great but if I need to talk to someone It's very difficult to get ahold of anybody to answer question
By Ben C.
Response from DaVinci Solutions· Oct 15, 2025
Ben, thank you for sharing your feedback - while we’re always glad to hear you’re happy with the locks, we're sorry to hear you’ve had trouble reaching us. A member of our team will be reaching out shortly to assist and make things right.
Only about half of my customers that are renting are getting the code right after they rent. My tent in E119 rented at 11:00am on Sunday 9-14-2025. She said she received her code at 3:00pm. She was at the facility when she rented.
By Jack B.
Response from DaVinci Solutions· Sep 15, 2025
Hi Jack, We appreciate the transparency with your recent experience. We're sorry to hear this occurred and want to make it right! A member of our team is reaching out to your separately to discuss the issue.
Slowness on shipping order
By Ernie
Response from DaVinci Solutions· Aug 18, 2025
Ernie, we are so grateful for your feedback and your patience with your order. Our team investigated this for you and we have reached out to provide more insight. We are dedicated to providing a positive experience for our customers and we hope that we can continue to provide that for you as a loyal DaVinci Lock user. If you need anything at all, please reach out to us at [email protected].
I was taken back a bit with an email that said my order was canceled with no explanation. When I emailed them they said it was done by mistake. I appreciated there fast response to my email.
By Lori B.
Response from DaVinci Solutions· Apr 1, 2025
Lori, Thank you for sharing your feedback with us. We are happy to hear that our team was able to expeditiously provide insight into what occurred with this shipment. If you need anything else, please don't hesitate to reach out to [email protected]!
The new DaVinci app is not as easy to use in the field. I find the camera is less precise than the previous version. I continually have it not able to read or misread the serial number but I do appreciate it is a large window. Using the Dashboard window makes it hard to add unit numbers as the keyboard covers the drop down of units in the system. If you try to scroll it erases what you have typed which is super frustrating. The 3rd item is the app continually freezes up, sometimes up to 5 minutes when it tries to save changes to a lock which is not handy, especially when trying to do multiple units. The last item is it seems to have a hard time syncing with our Site Link system. Granted this only happens on a handful of my units but when you double check in DaVinci locks can be correct but when we look in Site Link, units without a lock show having a lock, units locked show no lock and some even show 2 locks.
By Make Space - E.
Response from DaVinci Solutions· Sep 22, 2024
Estevan - Thank you so much for your review and letting us know what we can assist you in a more efficient way. A member of our team reached out to you shortly after this review was written and we hope to continue to support your DaVinci Lock use and make it a better experience for you and your team. If you need anything at all, please do not hesitate to reach out to our team at [email protected].
The create an account was confusing,I still do not have it set up.
By JIM
Response from DaVinci Solutions· Apr 15, 2024
Hi Jim - Thanks so much for your feedback! Someone from our support team will be reaching out to you shorly to chat with you live and ensure you have your account set up properly. In the future, always feel free to reach out to us at [email protected] if you need anything at all! Talk to you soon!
the disk locks are hard to open for our customers. we are replacing them with the pad lock.
By Dennis B.
Response from DaVinci Solutions· May 23, 2023
Hi Dennis - Thank you for sharing your feedback with us. We are working hand-in-hand with our team to ensure the product, either Disc Lock or High Collar Lock, is safe, secure, and reliable for you. Please feel free to reach out to [email protected] if you have any additional feedback or we can assist in any way!
There is no phone number to be able to call someone. One of the locks we received was assigned to another facility. They are replacing the lock, but still confused why we received one lock that was not ours. Our units wouldn't show up, a simple fix but could have been resolved in minutes had we been able to call but is took a couple of days to resolve by email coorespondence
By Kasey L.
Response from DaVinci Solutions· Mar 11, 2023
Hi Kasey - Thank you for reaching out! We appreciate your patience and we are sorry for the delay as we coordinated a resolution for this issue. A member of our team will be reaching out to you shortly to ensure your issue has been resolved. In the future, if you reach out to [email protected] and request for someone to give you a call, they can absolutely do that for you!
