Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
337 reviews
DaVinci SolutionsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Automated Access Unlocked.This innovative system pairs a mechanical lock with unique serial codes and a cloud-based database, enabling operators to secure a DaVinci Lock on every unit. Renters can pay delinquent balances and retrieve the lock's code independently, eliminating the need for manager involvement. The same seamless process applies to securing vacant units, providing operators with a revenue-generating solution that's efficient and user-friendly. About DaVinci Lock Tenant Connect G.O.A.T. Book a Demo Shop How It Works
DaVinci Solutions (davincilock.com) has 337 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5 reviews with 2 stars · Clear filters
The locks have a 10% faulty rate and I have to cut them constantly for tenants.
By Mikey
Response from DaVinci Solutions· Aug 11, 2025
Mikey, we're so sorry to hear about your experience with the locks. You can expect someone to reach out today to correct this for you. We appreciate you as a DaVinci Lock customer!
The product is fine, but don't expect any loyalty or preference for size. They treat you the same if you buy 10 locks or 2500. Certainly that can be a compliment but after a few years of using their product and not feeling any loyalty isn't a great feeling. No bulk buy discount, no shipping discount, nothing, just a notice that they are adding a fee for using their app. Great news if you're small, but a real turnoff if you're trying to scale in any fashion. The locks aren't very durable. They're painted which is better than the ones I get off alibaba, but not by much. If I hadn't had someone else buy and had already paid for these then I would have cancelled the order.
By Bentley
Response from DaVinci Solutions· Jan 26, 2024
Hey Bentley, thank you so much for you honest review. We certainly want to ensure that every customer has the best experience and would love to chat with you on how we can enhance your DaVinci Lock experience. Keep an eye out, a member of our team will be reaching out to you today!
Very difficult to reach anyone by phone for any question including purchasing.
By Scott L.
Response from DaVinci Solutions· Oct 14, 2023
Hi Scott - Thank you for your feedback and we apologize for your poor experience getting in touch with our team. We will have someone personally reach out to you to discuss your experience, so please keep an eye out for an email!
You never have regular red locks available.
By Matthew R.
Response from DaVinci Solutions· Nov 18, 2022
Hi Matthew - thank you for leaving us a review and we apologize for the issue in getting you the supply you need. We'd love to make this right for you and will have a member of our customer service team reach out today!
Disappointed to see the lock boxes are still sold out as well as the green locks. Would be great if I could begin using this lock system at my facility soon.
By Valorie F.
Response from DaVinci Solutions· Oct 14, 2021
Valorie, so sorry for the disappointment. We along with thousands of businesses have been impacted by the well publicized Global Shipping and Logistics problems. Good News though! All our disc locks and drop boxes are now back in stock and ready to order. Our out of stock High Collar locks should be in next week too. Have a Great Day.
