Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
111 reviews
DAT Freight and AnalyticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DAT Freight & Analytics operates the largest truckload freight marketplace in North America. Shippers, transportation brokers, carriers, news organizations and industry analysts rely on DAT for market trends and data insights based on more than 400 million freight matches and a database of $150 billion in annual market transactions. Founded in 1978, DAT is a business unit of Roper Technologies (Nasdaq: ROP), a constituent of the Nasdaq 100, S&P 500, and Fortune 1000.
DAT Freight and Analytics (dat.com) has 111 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
111 approved reviews, newest moderated first
Great tool for trucking
By Wilson
Response from DAT Freight and Analytics· May 7, 2024
Thank you for taking the time to share your positive experience with our trucking tool. We're thrilled to hear that it has been a valuable resource for you. Your satisfaction is our top priority, and we're delighted that our tool has met your needs. We appreciate your 5-star rating and continued support.
Good quality, but too many outages lately. Unfortunately that is affecting business
By Luiz
Response from DAT Freight and Analytics· May 7, 2024
We understand your frustration regarding the recent service outages. We sincerely apologize for any inconvenience caused to your business. Our team is working diligently to minimize these disruptions and ensure a reliable service. We value your feedback and will continue to work towards improving our services. Thank you for your patience and understanding.
new chat: new app view needs to setup like older atleast the all loads list and new one have lots of bugs, getting lots of fake loads added in the list or wrongly sent loads by bots. need some option to report that perticuler load. so it can be removed OLDER VERSION WAS BETTER, THIS ONE HAVE LOTS OF ISSUES AND BROKERS ARE GIVING BAD RATES
By Smart Reliable Management K.
Response from DAT Freight and Analytics· May 7, 2024
We understand that change is difficult but all the features you know and love are in the new app plus more! We have documentation available under ‘Help’ in the Account tab and would be happy to assist at [email protected] as well.
System always down! And you guys set the rates. Too much scams going on on DAT. I’m starting to think you guys are in on it!
By Charle
Response from DAT Freight and Analytics· May 7, 2024
We sincerely apologize for the inconvenience caused by our system downtime. We understand how frustrating it can be when you're unable to access our services. Our rates are all negotiable and we do not set them. If you'd like to discuss anything further, please email [email protected].
Online platform horrible. They IP engineers not capable to keep platform out of crashing for longer than 24 hours. Before online platform i was using they "download to PC load board version" - that was "1990 era design", crashing as well , but was much more stable. I using they product 15 years now and i have may be 3-10 days per year without program glitches. They just CAN NOT fix they online platform now. Just not capable. Only hope - some sharks of the business, some "brain machine" will acquired them and get ALL ENTIRE IP team fired and rehired new guys..
By Sergey V.
Response from DAT Freight and Analytics· Mar 27, 2024
We know you rely on our service to find freight and move your loads and we sincerely apologize. If you are still experiencing issues, please email us again at customer.support@dat.
Very bad board, they closed our account with out any prior notice and refused to disclose any reasons as to why, they did not refund the money and we have been using there board since 2019. Very disappointed in there service.
By Johnny H.
Response from DAT Freight and Analytics· Feb 15, 2024
We're sorry to hear about the poor experience, if you have any questions about your account you are welcome to give us a call at 800.547.5417
Jacob Warner is very nice guy he did a geat job I wish I want work with you again thanks for the help company name landing logistics Company
By Rajdeep G.
I been using their product since 2012 they had 3sixty one of the best software I have ever used since then they change their software lat time I called when they moved me to datone its one of the worst software I spent hours on the phone and agent hang-up on me then I called and asked for manager or supervisor I told them that they get bad reviews and they replied that people don't have anything alse to do and they write bad reviews as reading all reviews I understand I'm not the only person who doesn't like their new product I'm sure trucking companies will invest in their own software and better.. truck companies let's get it done.
By Viktor S.
Response from DAT Freight and Analytics· Jan 8, 2024
We're sorry to hear about your poor experience with our new DAT One site. We have the feedback from you chat and calls noted down, and are still in active development of the DAT One UI. If you have any additional feedback please let us know by reaching back out to us via phone, chat or email.
