Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,113 reviews
Darwin's Natural Pet ProductsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Darwin's delivers fresh, raw meals made with antibiotic-free meat and organic vegetables. No fillers. No shortcuts. Delivered to your door — just like we've done since 2004.
Darwin's Natural Pet Products (darwinspet.com) has 2,113 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 75 reviews with 3 stars · Clear filters
Hard to get a delivery date.
By Barbara P.
Response from Darwin's Natural Pet Products· Jul 15, 2026
Hello Barbara, I have forwarded your review to the customer service department. One of our representatives will contact you. Thank you.
I love this company and have been using them for years but recently there have been a lot of issues with my delivery schedule causing me to run out of food on multiple occasions. Extremely frustrating. I hope it's just a fluke.
By Laurie S.
Response from Darwin's Natural Pet Products· Jul 14, 2026
Laurie, Thank you for your years of support and for taking the time to share your feedback. We're truly grateful to have you as part of the Darwin family. We're sorry to hear about the recent delivery scheduling issues and understand how frustrating it is to run out of food, especially when you rely on us for your pet's meals. That's certainly not the experience we want for our customers. We appreciate your patience and your honesty, and we're committed to improving our processes to provide the reliable service you've come to expect. Thank you again for your loyalty, we value your trust and support very much.
OK, so my chief complaint with this site is that it offered 75% off my first order and I was getting bombarded with emails but when I asked about it, they said that it didn’t include the prescription food. I do not like false advertising. This was not anywhere in the fine print and I stated as much and they did give me the 75% off, but the point is you shouldn’t advertise something and not have exclusions in the fine print - that annoyed me
By Elke M.
Response from Darwin's Natural Pet Products· Jul 14, 2026
Hi Elke, Thank you for your feedback. We're sorry to hear about your frustration with the promotion, and we appreciate you bringing this to our attention. We understand how important clear communication is when it comes to special offers, and we regret that the exclusion for prescription meals was not evident to you during the ordering process. While we're glad our team was able to honor the discount and help resolve the situation, we understand your concerns about transparency and how this experience impacted your trust. Your feedback is valuable, and we'll be sure to share it with the appropriate teams as we continue working to improve the customer experience. Thank you for giving us the opportunity to make things right.
Packing has been leaking for the past year.
By Danielle S.
I waited to long to order, and had to wait a week. They were having some sort of problem. I ran out my cats were not very happy. But the people that helped me were vary nice.
By Jamie B.
Good quality- but getting cost prohibitive... expensive.
By Vincent P C.
One of boxes had been ripped open and re-taped, also one of the meals had been torn open, I had to toss that away. This is the first time, I have had any issued with packaging.
By J T.
Response from Darwin's Natural Pet Products· Jun 9, 2026
Hello, We sincerely apologize that your order arrived damaged. It’s very important to notify our customer service team so they can assist you and document the issue. Carriers are required to return damaged boxes to us rather than deliver them, and we want to ensure this is handled correctly. I’ve forwarded your details to our customer service managers, and they will be reaching out to you. Thank you for bringing this to our attention.
The food is fantastic, but you have raised the prices to the point I can no longer afford even the biologics line.
By Michael R.
