Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,113 reviews
Darwin's Natural Pet ProductsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Darwin's delivers fresh, raw meals made with antibiotic-free meat and organic vegetables. No fillers. No shortcuts. Delivered to your door — just like we've done since 2004.
Darwin's Natural Pet Products (darwinspet.com) has 2,113 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 119 reviews with 1 star · Clear filters
Unfortunately I no longer use them and canceled my membership because they have seed oils added to the meat, which blows my mind. Sigh. My two small dogs started throwing up both of the last times I gave them a try. It's not natural for a dog to have to ingest seed oils. For whatever reason they are using it, I will no longer use them.
By Yvette U.
Your shipping is awful. Getting deliveries on a Saturday night is completely inconvenient having to ensure someone is home to receive the food. The oackage was terribly beat up and food was starting to thaw.
By Terrence D.
Response from Darwin's Natural Pet Products· Jul 17, 2026
Terrance, Thank you for your feedback. We're very sorry to hear about your experience. We understand how frustrating it is to receive a delivery at an inconvenient time, especially when you're expecting perishable food and need to be home to receive it. We also apologize that your package arrived damaged and that the food had started to thaw. That's not the experience we want for our customers or their pets. If this happens again, please take a photo of your box and email it to [email protected]. I will have a customer service representative contact you about your delivery schedule. Thank you.
I have not been very pleased lately with delivery services and customer support. When I was attempting to resync my deliveries to adjust invemtory on hand, I was informed that deliveries can only be rescheduled under very restrictive terms (i.e., "we only ship to your area on certain dates.") Darwin's presents itself as a national food distributor. I work for an international food distribution business. If we told our clients we could only ship to them on certain dates, we would be laughed out of our business. My last two deliveries have been problematic...with the latest arriving 4 days late, with the dry ice long before melted, the box damaged, and the entire contents in a state of mush, with several packets broken open. I submitted feedback. Suddenly, the restrictive shipping dates didn't seem to matter. The replacement order arrived 3 days later. What I discovered, when having to buy a local substitute in the face of a gap in delivery, is that there are equivalent nutritional substitutes available at lo al stores that are at least half the cost of Darwin's. I am still mulling cancelling Darwin's.
By Dan W.
Response from Darwin's Natural Pet Products· Jul 16, 2026
Dan, Thank you for taking the time to share your feedback. We're sincerely sorry to hear about the recent issues you've experienced with both delivery and customer support. Receiving an order that arrives late, damaged, and no longer in proper condition is frustrating, and we understand the inconvenience this caused, especially when it required you to find an alternative food source for your pet. We appreciate you recognizing that we replaced the affected shipment, but we also understand that a replacement does not erase the disruption to your experience. Your comments regarding delivery scheduling flexibility and overall value are important to us, and we've shared them with our team for review. We value the trust our customers place in us to provide safe, high-quality meals for their pets, and we're disappointed that we've fallen short of your expectations recently. Thank you for bringing these concerns to our attention, and we hope we'll have the opportunity to regain your confidence in the future.
Our dog loves the product but the shipping and operations relaibilty is terrible. It feels like 1 in 3 shipments are delayed, sent to the wrong address, or I receive notifications that don't make sense. It usually gets solved but takes a week to figure out what happens and the followup is weak. That means I need to source backup food for my dog on a frequent basis which causes digestive issues. I've spoken to their customer service more times than I'd like to admit which doesn't make sense for a premium priced product.
By Matt P.
spent $400 on food order it arrived not packaged well with no dry ice, i don’t know how long the box has been in the air shipped with the hot weather right now, i opened the box and the meat smells. and its a shame because we’ve been a good customer for the past 8 years with three dogs eating just Darwin’s. Do better Darwin’s!!!
By Sally N.
Response from Darwin's Natural Pet Products· Jul 9, 2026
Sally, We’re very sorry to hear that your order arrived thawed. That’s never the experience we want for you. A member of our customer service team will be reaching out shortly to review what happened and arrange a replacement order for you. Thank you for letting us know.
This last cat food order, last week, was mostly defrosted and warm-had to toss out. It was during that crazy heat. Darwins food is good it was this last delivery. The amt I order lends to defrosting easily. I decided to put a hold on future orders til the temps go down.
By Denise O.
Response from Darwin's Natural Pet Products· Jul 9, 2026
Hi Denise, We are so sorry to hear your June order arrived mostly defrosted. I forwarded your review to the CS department, and a representative will contact you. Thank you.
I seriously can’t comprehend how you can just shut down for an entire week with no advance notice. My dog will have to eat some other food and be subject to the GI that comes from abruptly changing diets. Understanding you need to do inventory or that things come up, plan in advance, communicate better. Do better, people rely on you and you let us down.
By Chris C.
I simply asked for the ingredients and they started blowing smoke up my ass, ending with a last message from them saying, "I'll get you in touch with the appropriate department" Funny, bit I NEVER heard back from them❗️
By Andrew C.
Response from Darwin's Natural Pet Products· Jun 11, 2026
Hello Andrew, Thank you for letting us know. I can see in your account that a customer service manager did contact you. I will have them contact you again. Thank you, Andrew.
