Love the chair.
Love the chair.
By Kathrin
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
201 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Daiwa has been a pioneer in personal wellness, which is why we are now a leading manufacturer and distributor of luxury massage chairs in the United States. The Japanese word for “great harmony,” our company name conveys our mission: to help all parts of your body work together and achieve personal wellness through therapeutic massage. The harmony of mind and body is the best way to experience total health and wellness. We have designed our massage chairs to use the most advanced technology based on holistic techniques that have been honed over thousands of years.
Daiwa Massage Chair® (daiwamassage.com) has 201 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
201 approved reviews, newest moderated first
Love the chair.
By Kathrin
Fixed the issue quickly.
By Robert O.
Helped diagnose the problem and was contacting a repair man to come look at my chair to fix the problem...will not get out of the body sensing mode.
By Ben W.
Excellent service! Very helpful and friendly staff. Delivery on time and set up uneventful. Chair is amazing. The whole family loves it!
By Jana P.
This has to be one of the best investment. After a long day in the office to be able to come home sit our chair and relax priceless.
By Tony&Edna C.
This a great chair for sure. I had tried others and even purchased a Human Touch chair and actually returned it to purchase the Daiwa Pegasus2. The only thing I can complain about is that the Bluetooth constantly disconnects and the voice command Control goes on while watching tv. Other than that it’s incredible, I use it twice a day every day. Has definitely helped my back pain.
By Mark T.
My Daiwa massage chair is awesome. It's was worth the upgrade.
By Lu
Liked the Pegasus 2 enough to buy a second one for my snowbird home in Hawaii. Delivery and installation was exceptional. Team was friendly and their instructions/training was actually better than the first installation in Washington.
By Kitsap C.