Great experience
Great experience! Delivery guys were awesome! Thanks!
By Aaron
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
201 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Daiwa has been a pioneer in personal wellness, which is why we are now a leading manufacturer and distributor of luxury massage chairs in the United States. The Japanese word for “great harmony,” our company name conveys our mission: to help all parts of your body work together and achieve personal wellness through therapeutic massage. The harmony of mind and body is the best way to experience total health and wellness. We have designed our massage chairs to use the most advanced technology based on holistic techniques that have been honed over thousands of years.
Daiwa Massage Chair® (daiwamassage.com) has 201 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
201 approved reviews, newest moderated first
Great experience! Delivery guys were awesome! Thanks!
By Aaron
The chair is great overall but certain parts of my back and neck I don't feel the massaging affect. My L4/L5 region is what I want.....
By Byron H.
The chair was delivered at scheduled time and I am thoroughly enjoying it
By Robert/melvin M.
Great chair so far. The quality is very good will have to see in 6 months. Overall great chair.
By Steve
The heat on the legs get a little hot and the air bags tend to tighten extra tight in some areas. It would be great if these two could be adjusted to preference. Every thing else is great.
By Sheri K.
Absolutely love our massage chair..customer service is outstanding . set up and delivery was wonderful!
By Paula S.
We love the chair! The installation staff were friendly and did a good job. The sales women was very thorough and patient during the demonstration. Our only hang-up was a one month delay in delivery.
By Don S.
People have been nice and responsive. The chair does what it should and I enjoy the massages, BUT..... I feel the chair has a flaw in its design. When the foot unit is extended away from the chair space opens up between the foot unit and the leg unit. Although space is covered, If something should happen to land in this space wit will be pinched when the foot unit is retracted as the chair returns to the upright position. The problem is the motor will not stop when it encounters resistance to retracting. It keeps trying to compress what is in the way until the retracting unit BREAKS. There should be sensor to monitor increased resistance and shut the motor off to prevent damage to the unit.
By Larry O.