DAI PostReviews of daipost.com

Sitting in my home. Watched the contractor throw my parcel over my high front fence onto my concrete driveway. Parcel contained glass. Lucky it didn’t break. These careless, crappy logistics companies are becoming a real trend in Oz.

I’d love to tell you how much I enjoyed my order from Dai Post — if it had actually arrived. It’s only been, you know, three weeks. No big deal. I’m sure it’s just taking the scenic route. I received an email saying that my address was missing from their information. I replied swiftly and sent my full address and was told it would be dealt with. Customer service was equally delightful. Every time I reached out, I received the same copy-and-paste responses that answered exactly zero of my questions. It’s honestly impressive how they managed to say so much while saying nothing at all. Upon the package not moving, I called a total of 5 times, and was told every time that they were “waiting on handover”. At this point, I wasn’t even sure if my package exists, but I do admire their commitment to avoiding any genuinely helpful information. It was only when I reached out to Aramex directly (warehouse of DAI where I live) that my package was actually delivered… Turns out DAI hadn’t even given them the address yet, despite me replying to the initial email 3 weeks ago. If you enjoy long waits, vague replies, and the thrill of the unknown, this is absolutely the courier for you.

This company is incompetent and if you are a seller, please do not use them just because they’re cheap, because it will cost you more in refunds and lost customers. This company has the worst customer service ever! Apparently tried to deliver a parcel 2 weeks ago, although I was home at the time (and our intercom takes photos, so I can prove they never buzzed). No card or anything left. After 2 calls (average wait time 40 mins) and 3 emails. I was told it had gone back to a warehouse in Padstow but they could not tell me the (secret! Haha) address or hours until I agreed to pick it up, and 2 weeks later still cannot provide a new tracking number.!

Absolutely god awful and needs investigation by further commonwealth departments. I ordered a product from overseas, I paid my invoice, & the item was shipped. It then boarded a plane, where someone flew it across the ocean and it arrived at Australia customs. The item was checked and then cleared by customs....all in less time then it has taken DAI post to deliver the item to me. Now they are claiming they are attempting to "locate" my parcel - giving all the usual bs and apologies along the way. DAI Post's reviews are haemorrhaging stars on pretty much ALL other sites. In fact, I find it extremely odd that I'm seeing such positive reviews on this site alone...when the Whirlpool Forums, Reddit and an array of other product review sites are all telling similar stories to mine. Hmmmm. Anyways, their deliberate lack of care, attention to detail and malicious malpractice when it comes to handling goods is disruptive, disturbing and quite frankly, rage enduing. This place needs to be shut down.

Zero stars. Perth couriers are shocking. They don’t attempt to deliver, my parcel “is missing” even though it has been in their depot for over a week. Very dodgy, no accountability. Have been trying to contact their customer service, but they don’t seem to know what their drivers are doing and have no explanation or care factor

Came before expected, customer service is decent Quick delivery, highly recommend

Jenny helped with delivering my Xmas parcel from the UK to family in Auckland as the address had got mixed up during transit. She made sure it got changed and the Xmas parcel arrived for my brother and nephew! Really appreciate all the friendly support and emails :)

DO NOT USA DAI POST. Extremely poor service. The driver came to my address but didn’t even bother to walk in and drop the package off. No knock, no attempt to deliver – just marked it as attempted and left. If I’m paying for delivery, the least they can do is actually deliver it. Very disappointing and completely unacceptable. Won’t be trusting Dai Post again unless their drivers can do the basics.