Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
692 reviews
DAI PostSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in Melbourne, Australia, in 2000, DAI are e-commerce parcel delivery experts. We’re the preferred partner for the world’s leading brands, managing international inbound parcel delivery from the US, UK, Europe, and Asia into Australia, New Zealand, and Singapore.With millions of parcels delivered successfully each year, we pride ourselves on reliable, accountable, and cost-effective delivery services that enhance the brand experience of our customers.
DAI Post (daipost.com) has 692 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
692 approved reviews, newest moderated first
Really impressed with how this was handled. Our package went astray, but the team took ownership, communicated clearly, and made sure it was delivered in the end. Thanks for sticking with it and getting the job done.
By PrimeFit -.
They attempted delivery to a specialist practice at 8pm and took the parcel back to the depo as it was unsafe to leave as we are located on a busy main road. They never attempted redelivery. We called them 1.5 weeks later and were told they could not guarantee delivery during business hours of Monday-Friday 8am-4pm.. They then redelivered it over the Easter long weekend when businesses are typically closed and at 9:45PM (??!!) and this time felt it was safe to leave it on our verandah?! We are surprised the package wasn't stolen. They seem to only deliver overnight. Absolutely bizarre.
By Charlee
Their system couldn’t handle address information and incorrectly converted into a date format. I reached out to enquire why the delivery got held up and provided the correct address. It’s been weeks since and they have not attempted to deliver my package at all.
By Gabriel
Genuinely the worst delivery company ever
By Bec
Angelica Canete was extremely helpful at assisting me with a mistake I had made on my parcel, she was very lovely to talk with, thankyou Angel!
By Ruth
Jeanette excellently dealt with my enquiry on locating a parcel and was highly communicative, swift and effective .
By kay
Had an initial issue with a parcel not being delivered, however the Customer Service Team did an amazing job of promptly returning my emails, answering Questions and assisting me in the delivery of my parcel.
By Duane N.
Never attempted delivery. Then, I raised a case with them and tried to pick up the packages and phoned/emailed twice a week trying to get updates. Response was occasional, and non committal. After six weeks, they told me they were instructed to destroy the packages and won't accept responsibility. I'm out $500!
By Jeff W.
