Daikin North AmericaReviews of daikincomfort.com

Six weeks without A/C in Florida summer. Non existent customer service, despite numerous attempts to contact. Spare parts not available, totally disfunctional relationship with distributors. Not not buy.

The compressor went out on our 3 year old mini-split, model number RXB18AXVJU and the warranty claim for the part was approved by Daikin almost two weeks ago but they cannot seem to get the part delivered so that we can get the unit running and no one can figure out where it is. If you want to be without air conditioning for 2 weeks in the Corpus Christi summer this is the product for you.

My Daikin mini-split broke after only ONE MONTH of use — in the middle of an Atlanta summer. The outdoor unit’s control board failed, and for the last TWO MONTHS I’ve been trying to get the part replaced under warranty. I called Daikin directly, and they were incredibly unhelpful. Their “support” amounted to telling me to call dealers myself. The first three dealers I reached all said the same thing: the control board is on backorder and out of stock. No timeline, no solution, no help. I’m now stuck — wasting time and money — hunting for this part myself. I even ordered one online, only to find out it was the wrong board. Meanwhile, Daikin has done absolutely nothing to assist or expedite the process. For a company that sells itself as a premium HVAC brand, this is unacceptable. If you’re considering Daikin, know this: when their product fails (and mine failed FAST), you’re on your own. Verdict: Never again.

The ac compressor unit caught fire replacement parts unavailable would not replace unit. It is a 18,000 dollar 3 head mini split 2 years old that is now useless piece of equipment still under warranty. Stay away from daikin because if goes bad you own it.

Trash. My apartment building was built with units in every apartment. We have a fb group, and everyone in the building cant get their units to work. We live in a hot place. Ac is needed. And our ac units are blowing hot air. We have troubleshooted everything we can.. mine still wont work. Others found restarting and waiting several times gets it to work eventually... im on my 5th reset, still no cold air. Do not buy. Terrible waste of money. Unreliable.

If I was a homeowner or end user it would probably be a 5 star review. However, I'm a technician on site at a job where I need technical support on demand. Homeowner services answers nearly immediately, but a homeowner will not lose his/her repair job when support doesn't answer. We as technicians can not sit here and wait. We need technical support to get rid of the automated system. Every time 1 person navigates through these systems, the company has over 50 more callers behind them. It is much more efficient and cost effective for a live person to answer inbound calls and direct them where they should go. Technicians may be on the clock but their supervisors are not witnessing the fact that we are waiting for tech support. We end up being penalized for taking too long on a job because we are waiting for you. Immediately find a remedy.

I got a new ductless Daikin Heat Pump and two air handlers installed a month ago. It is very good! I have not had this type of system before and is everything I expected it to be. The installer was a highly rated licensed and certified Daikin installer. I read the operation manual from front to cover. I called Daikin Customer Service (855-770-5678) to ask for clarification of the remote timer operation manual instructions. I thought my question was simple and would require a simple response. The customer service rep did not even attempt to respond to my question. She told me to call the installer. Not what I expected from customer service. Instead of bothering the installer, I looked up my question on YouTube. I was lucky! There was a very, very short video from an owner of a Daikin air handler similar to mine. His video covered my question precisely. Thank you, YouTube Daikin customers, for doing what Daikin customer service could not spend a few seconds to do.

Our 4 year old Daiken Comfort HVAC system has broken down multiple times since it was installed. Now the control board is broken, leaving us with no heat for several days. It is a very unreliable product.