Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
340 reviews
D'Addario & Company, Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Every day, we are committed to sustainably providing musicians with the most innovative musical accessories in the world.
D'Addario & Company, Inc. (daddario.com) has 340 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 293 reviews with 5 stars · Clear filters
Very helpful when I misplaced points from another email address that I forgot I'd used previously Also love their x series coated strings!
By C.S. H.
Response from D'Addario & Company, Inc.· Jun 17, 2026
Thank you for your feedback, and thank you as always for choosing D'Addario!
Had an issue with some wear and tear after heavy use of their accessory bag and was asking if it was possible to purchase the inserts for it. Not only did they respond very quickly, but they took care of me with the best customer service I've experience in a long time. Big shout out to Hailey for amazing customer service.
By Aaron L.
Response from D'Addario & Company, Inc.· Jun 17, 2026
Thanks for your feedback, Aaron! Thank you as always for choosing D'Addario!
Fast and efficient help. Hailey answered my query perfectly.
By Jamie
Response from D'Addario & Company, Inc.· Jun 17, 2026
Thank you for choosing D'Addario!
Great customer service
By Isaias
Response from D'Addario & Company, Inc.· Jun 17, 2026
Thank you for choosing D'Addario!
Amazing products and amazing customer service. I am addicted to NYXL strings they improve my playing without doubt. Make sure you join the players circle for massive bonuses and discounts.
By Antony J.
Response from D'Addario & Company, Inc.· Jun 17, 2026
Thanks for your feedback, Antony! Thank you for choosing D'Addario!
This company has always been notable in my mind for having great customer service, products, and reliability. I have no doubt I will continue to use it in the future and look forward to all the future products I will soon purchase.
By Marc O.
Response from D'Addario & Company, Inc.· Jun 17, 2026
Thanks for your feedback, and thank you as always for choosing D'Addario!
Hailey from D'Addario responded to my email quickly and was able to help resolve my issue of missing Player's Circle points. Great customer service, very easily resolved.
By Cody B.
Response from D'Addario & Company, Inc.· Jun 17, 2026
Thank you for your feedback, and thank you as always for choosing D'Addario!
The communication was perfect. They caught the issue that I was going to have with the graphic and reached out. They could have just made the product and sent it out But they didn't. Superb customer service and great products
By Tom
Response from D'Addario & Company, Inc.· Jun 17, 2026
Thanks for your feedback, Tom! Thank you for choosing D'Addario!
