Fantastic customer support from George…
Fantastic customer support from George Santos. Quick responses and very informative about the various options for short scale bass strings.
By James L.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
340 reviews
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D'Addario & Company, Inc. (daddario.com) has 340 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
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Fantastic customer support from George Santos. Quick responses and very informative about the various options for short scale bass strings.
By James L.
My problem was quick respond and served the Support is on the top no unless talking very competent and I can absolutely recommend it. Next time or possible problems I have no doubt that I will find really good Support
By INCORPINC
ALEX IN CUSTOMER RECTIFIED ORDER PROBLEM VERY EFFICIENTLY
By Terry K.
my man George was great didn't ask extra unneeded questions and got straight to the point and even helped me learn something new 10/10
By landyn V.
They make good products help us acoustic guitar player I use their strings an use their humidity packs like buying their stuff their acoustic guitar strings make my guitar sound good
By Coy M.
Response from D'Addario & Company, Inc.· Mar 27, 2024
Thanks so much Coy! We really appreciate your feedback and we're so happy to hear that you're enjoying the strings and humidipaks! Thanks as always for choosing D'Addario!
I was gifted the XPND 1 pedalboard and it was missing the cable management clips. Customer support was so swift in responding and sending me what I needed. Very prompt and pleasant! Thank you D'Addario for a great customer experience!
By Chris Russell Celeste C.
Response from D'Addario & Company, Inc.· Mar 27, 2024
Thanks for your feedback Chris! Our team is always happy to help wherever possible! Thanks as always for choosing D'Addario!
D'Addario is a great company, well-known for its innovative product development and customer support. It is easy to be a loyal customer when one knows they are doing everything they can to give you the very best.
By Bill J.
Response from D'Addario & Company, Inc.· Mar 27, 2024
Hey Bill, thank you so much for your feedback! We sincerely appreciate it, and thank you as always for choosing D'Addario!
Fantastic customer and product support. D'addario solved my problem above and beyond my expectations !
By Patrick K.
Response from D'Addario & Company, Inc.· Mar 27, 2024
Hey Patrick, thanks so much for your feedback! Our support team is always happy to assist however possible. We're so glad to hear that your issue was resolved. Thank you as always for choosing D'Addario!