D'Addario & Company, Inc.Reviews of daddario.com

Well, I screwed up my design. I chose 2-sided, but then only added a design to the front side and then promptly forgot about the back side. These guys contacted me and said, "Hey...this is odd. Did you mean to do this?" I REALLY appreciate that you have people who are paying attention instead of just mindlessly running the request through. BIG PROPS!

Always solving the problem instead of running around it. Had an issue with some strings not lasting anywhere near like they usually have and they immediately resolved the issue with a couple sets

Great aftersales service re defective guitar string. Excellent comms from customer service dept (George). I've been a user of D'addario guitar strings for over 40 years now and although I've tried other brands I always return to D'addario.

I've been a loyal D'Addario string fan for many years. I just had an issue with their best 12 string acoustic guitar strings. I believe this is the first problem I had George with customer service responded in under 24 hours and the problem is no more. First class company with first class employees. I'll never buy another companies strings. 5 Star ✨!

I have used these strings for many years and I have not found any other sets that compares. When I did experience some minor problems, I got an immediate reply and honest explanation.

Exceptional customer service! (with Tom)

Always gotten super quality strings from D'Addario, ever since I switched from the last company because of price and selection. Super helpful customer service team, had a string snap on me while redoing my acoustic bass, they even checked the scale length of my bass to make sure I was getting the right set, before sending me replacements.

I have been a D'Addario fan for many - many years. Why??, I enjoy supporting a company that takes pride in their products and stands by them no matter what! It's very rare but whenever I have a problem with their strings, my go-to cust. rep is "George" because he shows genuine concern for customer satisfaction! It's people like George that generates repeat sales and brand loyalty!