CycrownReviews of cycrown.com

I purchased two ebikes CycVerve ebikes from Cycrown. The bikes were delivered to my front porch about 10 days after order (California to Central Kansas about 90% assembled. All the tools to complete the ebikes assembly came with this purchase. Instructions that came with the bikes made the assembly quick and easy. After riding one of the two ebikes for over 20 miles I notice the motor started to make a grinding noise when accelerating. I contacted cycrown support and informed them as to the motor issue. I was asked to video the problem which I did and I got an immediate response from warranty support that they would be replacing the motor movement. I was impressed with Cycrown’s support and response in that they immediate responded to my questions and did not waste any time remedying my future repair. I chose do repair my ebike myself rather than to take it to a ebike repair shop. Cycrown Support provided all the instructions how to repair, which was fully explained by email, and Cycrown video. In addition, there are many free YouTube repair videos on line that provide additional information, if needed. My only problem with the motor movement transfer repair came in removing the torque headed screws that is necessary to gain access to the original motor core. Everyone warns of being very careful with removing lock tighted T screws because the head can strip out. I used an T screw bit with a socket wrench tool and couldn’t remove any of the screws that were lock tighted in without the screw heads more the not stripping out with the amount of force that I was using. I found out the only way was to use a power tool with torque bit to remove the screws and using a socket wrench with torque bit will not work. With using the power drill procedure, every lock tighted screw was easily broke loose and was easily removed with no additional damage to the screw heads. One additional note is to be sure to observe the original positions of the slip washers when taking the movement apart so they are correctly repositioned in the movement transfer. I am pleased with Cycrown’s after purchase service.

After ordering my two e-bikes, I received them quickly, which was great as I couldn’t wait to get out and use them. I had one little hiccup with a sensor. The customer service was very fast to respond to my email, and fixed the situation quickly.

Fantastic customer support for brillant and amazing ebikes. Highly recommend the bikes and CYCROWN

Our experience with Cycrown has been positive from day one; quick shipping, easy assembly, fun to ride, and now great customer service! These bikes are heavy-duty tough, but somehow my husband crashed hard enough to break/bend several parts. I contacted Cycrown, looking to purchase replacements, but they were kind enough to send them our way free of charge! We're stoked to get back out there and ride thanks to Audrey @ Cycrown!

I have burned out my motor and they were able to get me a new motor for free and free shipping they have the best service if anything goes wrong to your ebike. High quality bike I road 40 miles on one charge.

Cycrown customer support was excellent. I had a part replacement, shipment delay and some scratches on one bike. Cycrown support worked quickly to address and resolve all the problems. The bikes are an excellent price, high quality and fun to ride!

Crashed my bike and they were able to quickly send me replacement parts - and showed great concern over my safety due to the crash. A great company to do business with.

I absolutely LOVE my Cycrown Free electric bike! I have now ordered 2 of them, from Amazon. Their customer service is amazing! They either answer when I call or reach out the next business day. Both of my bikes arrived on time and in perfect condition. They were super easy to put together as well. The range for my bike goes about 40 miles before I need to charge. And it goes up to 20 miles per hour. Perfect for commuting in LA! I highly recommend this company/brand- and no- I wasn’t paid for this review!! I saw the only other review on here was terrible and I had a completely different experience with them and had to share.