CycrownReviews of cycrown.com

I was so pleased with the bikes when we first got them. But in less than a year, the motor failed. Back in June the motor failed and I've been back and forth with them because it is SUPPOSED to fall under the warranty(I have emails stating it does). In June I was told that replacement motors were not being shipped to Canada until the first week of August. That's not the case. Long story short, they are now saying that only the motor core parts are available. They won't honor the full motor warranty replacement, will not cover the cost of the labor and saying that now only the core parts can be shipped. Buyer BEWARE. All is good until something fails and then they will do whatever they can to avoid ANY cost to them to to make things right. I suggest buying a bike that is either Canadian or USA made and avoid ANY "overseas" excuses from these guys. I loved this bike. My wife loves hers(we bought TWO). But I've been without a bike now for 2 months, the entire summer and I've been getting the run around because they don't want to spend any money. There was the option for a local shop to repair the bike while I was waiting for the motor replacement, but if that happened, then they wouldn't replace the motor. Buyer Beware.

Yes I got in a accident on a cycrown Hunter 3 cause of there cheap brakes and mess up my leg pretty bad glad to still be alive then the killing part they still made me buy my parts I can’t even walk on my leg still bleeding got to go back to Er for the third time in a row no love I payed of 300.00 to bikeshops for the brakes still give out for all this they should just give me my money back and a new bike and pay for my medical bills but it’s all good just make sure if u have kids are for yourself don’t buy this bike cause the brakes is loud and u will never know when they will fail just adding to my review people told me don’t get this bike but I wanted it for the look and stuff it’s my fault I got it anyway there is a malfunction in the neck of the bike u really can’t turn left are right with out this loud popping noise and the neck does not it tight it keeps coming lose u email surpport they keep telling u to send pictures videos lol like I told them yall warranty covers this for my frame so what’s so hard about just sending me a new bike I will keep y’all posted I will try and send them more video and pictures for something u can’t see Slim 2026

I ordered a bike from Cycrown on June 26th, and the entire experience has been a nightmare. My order was supposed to arrive by June 30th, but as of now, I still haven’t received the bike. To make things worse, they sent me a broken battery before the bike even arrived. It was poorly packaged, had cracks, bent wires, and looked completely unusable. I’ve reached out to their customer service multiple times, but they take days to respond, and each reply just gives me the runaround with no real solution. After digging deeper, I realized I’m not alone. I joined their Facebook group and saw tons of other customers complaining about missing bikes, broken parts, and lack of support. Even worse, I noticed that any negative comments on their social media and YouTube videos are quickly deleted — including mine. They’re clearly trying to hide how many people are unhappy with their service. It also seems that many of the positive YouTube reviews are sponsored or paid for, which gives a misleading impression of the company. Cycrown comes off as a legitimate brand at first glance, but based on my experience and what I’ve seen from others, I would say this company is not trustworthy and does not stand behind its products or customers. Avoid Cycrown. Save your money and go with a reputable brand.