CycrownReviews of cycrown.com

We just wanted to share our experience with cycrown and our ebikes from them. We are beyond happy with our bikes and the service we have received. The customer service is incredible. Cant say enough good things about them. Theu responded to issues and questions within 24hrs and help solve the situation ASAP. We were concerned buying from the manufacturer i stead of a store. But this company in Canada has been exceptional.

I recently received my bike and managed to go on a 54 km ride. I love it! Ergonomic and very easy to handle. I recommend it.

I was so pleased with the bikes when we first got them. But in less than a year, the motor failed. Back in June the motor failed and I've been back and forth with them because it is SUPPOSED to fall under the warranty(I have emails stating it does). In June I was told that replacement motors were not being shipped to Canada until the first week of August. That's not the case. Long story short, they are now saying that only the motor core parts are available. They won't honor the full motor warranty replacement, will not cover the cost of the labor and saying that now only the core parts can be shipped. Buyer BEWARE. All is good until something fails and then they will do whatever they can to avoid ANY cost to them to to make things right. I suggest buying a bike that is either Canadian or USA made and avoid ANY "overseas" excuses from these guys. I loved this bike. My wife loves hers(we bought TWO). But I've been without a bike now for 2 months, the entire summer and I've been getting the run around because they don't want to spend any money. There was the option for a local shop to repair the bike while I was waiting for the motor replacement, but if that happened, then they wouldn't replace the motor. Buyer Beware.

I needed a replacement key for my CYCROWN e-bike and was initially extremely disappointed with the customer service experience. On July 2, I was told my replacement key had been shipped and was given a tracking number. After more than two weeks with no tracking updates and no package, I contacted support. They admitted the warehouse had failed to ship the key and apologized, assuring me that priority shipping had been arranged and that I would receive it within approximately seven business days. However, after those seven business days passed without delivery or tracking information, I contacted them again. I was then told that the warehouse still had not shipped the replacement and that it would only be shipped within the next two business days. This directly contradicted their earlier promise that priority shipping had already been arranged. I explained that, given the repeated warehouse mistakes, I expected the key to have been delivered by that point rather than still waiting to be shipped. Update: CYCROWN eventually sent me the correct replacement key, refunded me for the key so that I received it free of charge, and followed up with the tracking information to confirm that I had received it. I appreciate that they ultimately resolved the issue and acknowledged the problems with their custom key ordering process. I hope CYCROWN follows through on its commitment to improve its replacement key ordering process. If you need replacement parts or warranty support, be aware that delays can occur, although in my case, the company eventually made things right.

Assembled everything beautifully. What a ride!

Bike works great. No problems whatsoever.

We got fast responses, for every question we had . Always spoke/wrote to the same person and was very polite. Got told , not ever to hesitate if we needed help with anything .

Absolutely loving this bike! Emailed company how to unlock bike to full speed ona Saturday later in night and they responded within like a hour and was in there after hours! I mean wat a fantastic company!! Absolutely loven the bike! Wow the torque it has! And absolutely phenomenal customer service!!!! Audrey especially tonshout out from customer service. Please give them a bonus or raise because absolutely fantastic with helping!! Thanks again cycrown team!!