Insulting Acting Manager Loves Park, IL store on Alpine and Riverside
Acting manager at 6506 North Alpine Road in Loves Park, IL was insulting to me on the phone at 4 pm on November 11, 2019. II called to talk about a defective item I had repurchased (after a refund was issued by the real, wonderful manager) that apparently was also defective.Thinking it must be the lot that is problematic, I reported it so as to alert the store. She remembered the refund, apparently processing it. I told her that we bought another box (CVS brand Hydrocolloid Foam 4x4 Bandages) and wanted to let the store know that it appeared that they had a problem with the second box as well. She said "Well, if the first one was defective, why in the world would you buy another one?" - in a sarcastic tone, implying I was an imbecile. I said that I didn't presume all of the product was defective and that I must be stupid! I left a message for the "real" manager," to call back. I have a Bachelor and Master Degree in the sciences by the way and don't appreciate being treated like I am stupid because I gave the store another chance and tried to buy a product I really needed and need.
By Val