CVS PharmacyReviews of cvs.com

Pharmacist refused to answer the phone. Their automated system will keep you on the phone for 15 minutes trying to reach a human being. They don’t care about their customers. They only care about their bottom line.

Absolutely impossible to get a person to answer phone at CVS pharmacy at Dunbar WV location only ask a question about my elderly mother's medication. After two unsuccessful attempts, called main number and kept getting recording your call cannot be transferred to 0525, beats me what extension that is, Finally after six unsuccessful attempts it disconnected me. I'd give them a zero if possible.

THE WORLD MOST BAD PLACE EVER!!! HOPE THEY SHUT DOWN THE PLAC SOON! PAYING SOO MUCH AND BUT THE PLACE AND FLOOR IS THE WORLD WOREST OF THE WOREST!! PEOPLE CAN FALL AND DIE!!! ANYTIME!!!! SHUT DOWN THE PLACE

Customer Service Concern I am reporting ongoing customer service issues with the pharmacy that are negatively impacting patient care. Phone calls frequently go unanswered regardless of the time of day. When calls are answered, staff responses are often rude and unhelpful. Patients are being informed that prescriptions are “not available,” when in reality the medication is either out of stock or a prior authorization is required. This misinformation causes confusion, delays in care, and unnecessary frustration for patients. Today, I have been calling from a doctor’s office since 9:30 AM to verify prescriptions. Calls repeatedly went to a full voicemail, were disconnected, or were placed on hold and then sent back to voicemail. When I was finally able to speak with someone, no name was provided. When I asked why it was taking so long for calls to be answered, I was told that during lunch time the phone is not answered, despite my attempts beginning well before that time. The response I received was dismissive and unprofessional. When I explained that a patient had been told their prescription was not available, I was then informed that the pharmacy was actually out of the medication. Patients should be given accurate information so they understand what is truly happening, rather than being misinformed. Overall, the lack of responsiveness, professionalism, and clear communication significantly impacts patient care and continuity of treatment. Thank you for your attention to this matter. For day of experience this is a every day calling to CVS is the prablablr the last thisng I want to do I will recomend patient to look for different pharamcy,

Very hard to contact and talk to a pharmacist. My own experience they are always getting my proscription wrong. One tells me to bring it in for correct prescription and when I do another one refuses to correct. Over and over I go through this. Go anywhere but here. They are horrible!!

Terrible service and they short you on medication

My experience goes well simply beyond poor service. I picked up an eye medication and when I opened the box, the seal was broken. I asked for a refund since I was certainly not going to trust them for the next time. The pharmacist was nasty, the Caremark representatives were useless even though I was kept on the phone for literally hours. Needless to say, unopened prescription drugs present a dangerous situation and have been the subject of a number of class actions. I wish the issue was limited to poor service. The service was indeed poor but the danger was real.

When it's time to get a prescription filled I will receive a message asking if I want to have the prescription filled. I say no. I have it on my profile to not fill the prescription and to ask me first. I continue to get text messages to pick up your prescription pick up your prescription. The only way I can get out of not getting these messages is to pick up the prescription. A prescription that I don't need. I'm sure this is happening to others,so they probably just pick up the prescriptions. I recall when my Mom and my Aunt died they had bags filled with prescriptions from CVS that they had not used. Even though they were using prescriptions. The prescriptions were coming faster than they should. Hmmmmm