CVS PharmacyReviews of cvs.com

I ordered for my medicine one week ago but they still have not ready my medicine. They kept me waiting for half an hour before they give me medicine. Very bad customer service and staff is very rude.

I recently had a Covid test done for traveling to Canada. In order to get across the border, I have to have a negative test. On March 26, I got my test done at 4 PM in Naples Florida. When I arrive at the border two days later, I still have no results. After making about 100 phone calls, it was determined that they lost my sample. I was not allowed into Canada, I had to stay in Michigan. After spending money on hotels, toiletries, and clothes I had to get another test done at a local church which had me getting my results one day later. Thank you so much CVS for cost me all the extra money. I can’t believe the nightmare you just put me through.

If I could give a lower rating I would! I love using CVS's coupons and shopping in person, but when using their online site the order does not always go through, and if it does, they do not disclose that an item is "out of stock" until after the order is complete. Also if you need to make a change to an order, minutes after the order is placed, their customer service team will not be able to help you... so why have a customer service department? If you can't help to change or cancel an order then what is the point. After my phone call to them (which I was very nice to the CSR) I tried reaching them by email, and they stated that since my order was "in process" they could not stop it... realize that I contacted them immediately after placing the order, because there was a mistake with the shipping address. But they "could not" help me. CVS's management needs to update and revamp their online services. First, once the order is placed have the customer review the order with items, billing address and shipping address to confirm and verify. Second, their Customer Service Department should be able to amend an order within the first hour that an order was placed, or before delivery was picked up by shipping company. Third, their Customer Service Department should be able to cancel an order within the first hour that the order was placed. They, CSR, told me their hands were tied and they could not help me. And informed me that I could reach out to UPS to update the shipping address. When I contacted UPS they stated that CVS assigned a tracking number, but they did not have the package within their possession as of yet. So I had to wait till they had the package. So, I contacted CVS again (by email) asking since they still had the package, why they could not update the shipping address or cancel the order, and they informed me again that they could not help me. I will continue to shop within their store, but I will NEVER use their online shopping option. Within the last 3 months they have either canceled the order after placing it, or this time shipped it to the wrong address and could not assist me to update or cancel the order.

If I could give cvs a 0 out of 5 stars I would but they don’t have that option. I work at cvs pharmacy and let me tell you they treat there employees like complete crap !!! I am 7 months pregnant and I worked a 10 hour and 30 minute shift and I didn’t even get a break! I work full time hours and they keep asking me to come in on my days off and won’t take no for a answer when I tell them I have a baby appointment or another important thing they just say well you have too !!!! I’m working full time hours but I don’t even get maturity leave for me and my unborn child they r not just effecting me they r ruining my unborn child and making it harder to feed her and give her clothes and diapers! They pay you crap and treat you like a dog ! My mom had a miscarriage from working so much and her boss treating her like a dog too and her baby died my sister died from that and now my work is doing the same thing to me !!! I can’t sit I can’t have a break I can’t even have a simple day off I work everyday none stop. Never work for cvs trust me you will regret it!!!

Pharmacists are the rudest people I ever met. You will be on the phone back and forth with your doctor and them and they will get all the information they need from you and still deny you your medication. A pharmacist slammed my script against the window, making it seem like my script wasn’t ready to be filled after my doctor had sent two scripts for it and a note saying it needed to be filled. The people who work here are purely incompetent (also incapable of basic math). I am disappointed I have to wait until next month to withdrawal from CVS. I hope anyone who’s life is reliant on their medication GOES TO ANY OTHER PHARMACY POSSIBLE.

Worst website system ever. You can't find anything you need. You go around in circles. There seem to be different logins for different parts of the system for some reason. Working with the CVS website is a reliably miserable experience.

So I was going to ask the clerk whether she can check the price of the items for me right? What she needs to do just scan those two items because I wanted to pay and go. Do you know what she said? Oo go over there and scan it yourself!! Whattttt!! Did she really understand what I am going to do? I am going to pay!! Why do I need to go scan and come back when she can do it in front of me???? So LAZY!!! I hate when people take everything for granted!! They don’t know without me going and purchasing their items weekly? They won’t have a job!! Btw Her name was Marsha!! She worked on Monday, April 5, 2021 at 8:30pm!! I am so unhappy when someone treated me badly like that!! I spent a lot of money at this store!! I got my prescription here at CVS!! They made a lot of money because I give them business!!! Everyone always treats me like my own family!! I like this store and this lady just treated me like I am a nobody!! She treated me like I am a homeless guy!! No job and no money!! I live here in Walnut Creek!! Does it tell something to you lady??? I guess she needs to take customer service classes again!!! Yes!! She needs to learn how to treat people better!! May be she can treat people like that in her own country!! But not here in Walnut Creek!!!

I entered the CVS in Newnan GA and the manager told me I HAD to wear a mask or get out of his store. I told him there are ZERO studies that prove masks are effective but he told me to get out because it’s private property. I will never shop with CVS again. They have some of he most incompetent people working there and this was the last straw. They have I accommodating hours in most all locations around my area, they keep going up on prescriptions, when you order online- be sure to check the prices in the cart because they raise prices at the last minute or they take away sale prices featured on their website. I have had to spell simple things for their pharmacists. CVS is TERRIBLE!!!!