Cvs PharmacyReviews of cvs-pharmacy.com

My dr. called in prescription - over 24 hours later I went to pick up. No record of dr.'s call, no prescription, nothing. I had paperwork from dr. with me confirming their store, location, date and prescription call in time - nothing. So after waiting in pick up line for 24 minutes, I was told to wait in drop off line because 1) there was no record, 2) there was record of call, but problem with medication, 3) they were out of medication - take your pick. the story kept changing. So I waited in the drop off line = another 7 minutes = showed paperwork again and after looking at insurance card three times, clicking around on computer for over 5 minutes, it turns out that (wait for it) - oh yeah, you can pick that up on aisle 13. topical over the counter cream. Seriously??? John ('drop off guy') was surly and rude. Like it was MY fault. After going to them for over 20 years, and seeing customer service, at the pharmacy area especially, I am saying, "Never again.". Finally time to switch.

Recently, (late last week) I had CVS Caremark transfer my prescriptions (2) to CVS EastBluff, Newport Beach. My doctor then called in a prescription (which CVS Caremark would not take back). All understoood what the doctor's office had wanted and CVS called and stated the new prescription is ready for pickup. When I arrived at CVS they said "there is a problem" you've already got this prescription. This kind of service is poor. Either a prescription is ready or it is not. I will now have to return to CVS and I'll just pay out of pocket and by the way, they did not give back my CVS Caremark card so I'll have to try to retrieve that as well.