Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
742 reviews
Custom Truck One SourceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
742 approved reviews, newest moderated first
Cody is great! Your team has taken great care of us through all the calls and Teams meetings to offer us all that we need for a truck.
By Delta D.
Response from Custom Truck One Source· Nov 19, 2024
Hi Todd, thank you for your review! We appreciate you taking the time, and we hope to serve you again soon!
Bob Dray and his team are organized and always go "the extra mile" for Xylem/Kendall.
By JOHN T.
Response from Custom Truck One Source· Nov 19, 2024
Hi John, Thank you so much for the 5-star rating! We're thrilled to hear that you had a positive experience with Custom Truck. If there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support!
Very good help to get what we need also very good customer service & support
By Jorge G.
Response from Custom Truck One Source· Nov 19, 2024
Hi Jorge, thank you for taking the time to review us! We're thrilled to hear about your awesome experience with Custom Truck. Please don't hesitate to reach out if we can help you with anything else!
fast on the quote and easy purchase process. Tommy is always great to work with.
By FORREST A C.
Response from Custom Truck One Source· Nov 15, 2024
Hi Forrest, thank you for the review! We're thrilled to hear you enjoyed working with Tommy, and we hope to serve you again soon!
Billy has been very responsive and informative
By Tyler K.
Response from Custom Truck One Source· Nov 15, 2024
Hi Tyler, thank you for taking the time to review us! Don't hesitate to reach out if we can assist you with anything else, and safe travels!
Good service, fast shipping.
By PIERRE
Response from Custom Truck One Source· Nov 15, 2024
Hi Pierre, thank you for taking the time to share your feedback with us! Safe travels, and we hope to serve you again soon!
efficient, on time and on budget, quick to the occasion
By DARRYL C.
Response from Custom Truck One Source· Nov 5, 2024
Hi Darryl, thank you for the five-star review! We're thrilled that you were pleased with your experience, and hope to serve you again soon!
Mike Chappell has been great to work with on our first two deals with CTOS.
By TIM M.
Response from Custom Truck One Source· Nov 1, 2024
Hi Tim, thanks for taking the time to review us! I'll pass this review on to Mike, we're so glad to hear that you got the 5-star customer service that we strive for!
