Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
742 reviews
Custom Truck One SourceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
742 approved reviews, newest moderated first
Great customer service super healthful and dedicated sales team.
By JOSHUA V.
Response from Custom Truck One Source· Feb 24, 2021
Joshua, we appreciate the 5 stars! Thanks for letting us know about your experience. -JC
Chuck was extremely responsive and walked us through the purchase and delivery options. Great job.
By MARK M.
Response from Custom Truck One Source· Feb 24, 2021
Mark, thank you very much for the taking the time to give your feedback. I'm thrilled you had a positive experience. Please reach out with any questions. -JC
Fast and easy
By Tim L.
Response from Custom Truck One Source· Feb 23, 2021
Thanks for the feedback, Tim! -JC
Mike was a huge help. He is very knowledgeable. He helped provide me with information on a variety of trucks. He spent a lot of time explaining features and how those features benefitted me. I trust him and know he cares about his buyers. I ultimately didn’t buy from him but found him to be a trustworthy, caring and experienced resource.
By Tom W.
Response from Custom Truck One Source· Feb 23, 2021
Tom, thank you for the honest feedback. I'm glad Mike was able to help you. I hope you ended up finding the perfect truck to fit your needs. If there is ever anything we can help you out with, don't hesitate to reach out. -JC
Excellent buying experience!
By Kyle B.
Response from Custom Truck One Source· Feb 15, 2021
Kyle, thank you so much for taking the time to give us your feedback. We appreciate your business and the 5 stars! -JC
We have a signed sales order for a digger derrick but no truck. The same unit was sold to two different customers. The folks at Custom Truck need more experience in this business. Maybe things will get better when Nesco takes over but at this point, I would not recommend this company.
By Stajercenainsestdeset
Response from Custom Truck One Source· Feb 15, 2021
I am so sorry you had a negative experience at one of our locations. That is certainly frustrating. We'd like to look into this and make things right. Please email @[email protected] with more details about your experience so we can address it. -JC
Always great service when we deal with Neil. He is the reason we do business with Custom Trucks.
By Loretta E.
Response from Custom Truck One Source· Apr 1, 2021
Loretta, thank you so much for the kind words and for taking the time to review us. We appreicate your feedback and, of course, your business. -JC
Great people, great price
By Wrb
Response from Custom Truck One Source· Feb 8, 2021
Thanks for taking the time to leave us feedback! -JC
