Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
742 reviews
Custom Truck One SourceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
742 approved reviews, newest moderated first
Every time I speak to Tommy he is very respectful and Professional and represents your company Really well
By Nick K.
Response from Custom Truck One Source· May 4, 2022
Nick, thanks for the great feedback. Tommy is so great to work with. Don't hesitate to reach out if you need anything. -JC
Joseph Vigliaturo In the sales department is a great asset to this company! He has been more than helpful and each step of the process so far. Customer service above what is ever expected! I Will buy every truck my company needs from this point on from him!
By Jon K.
Response from Custom Truck One Source· Feb 22, 2022
Jon Kenyon, thank you so much for the kind words! Joe is GREAT to work with. We appreciate you taking the time to give us your feedback and, of course, your business. Don't hesitate to reach out if you need anything. -JC
Got my parts on time really satisfied
By JR R.
Response from Custom Truck One Source· Feb 22, 2022
JR, thank you so much for the kind words! We appreciate you taking the time to give us your feedback. If you ever need anything, let us know! -JC
Great experience. Jay is very responsive and a pleasure to deal with!!
By Chris G.
Response from Custom Truck One Source· Feb 17, 2022
Chris, thank you so much for the kind words! We appreciate you taking the time to give us your feedback and, of course, your business. Don't hesitate to reach out if you need anything. -JC
Custom Trucks has great people that really walk you through every piece of equipment step by step. Custom trucks is the best crane facility that I have visited. If you are looking for a crane I highly recommend Custom Trucks. Thanks for a great experience.
By Corey D.
Response from Custom Truck One Source· Feb 16, 2022
Corey, thank you for the kind words. We appreciate your business and your recommendation! Don't hesitate to reach out if you need anything. -JC
Quick response, great customer service and flexible to help fit your needs.
By Ben B.
Response from Custom Truck One Source· Feb 16, 2022
Ben, thank you so much for the kind words! We appreciate you taking the time to give us your feedback and, of course, your business. If you ever need anything, let us know! -JC
Purchased a new 2000 gal water truck from Blake Waker and the experience was outstanding. Blake always does a great job for our company and we are pleased to have him as our Custom Truck Representative. Erin Wilkerson handled the accounting side of the sale and Erin, which I have not met, was an absolute pleasure to work with. She was thorough and patience during the process. All in, Blake, Erin and Custom Truck meet our needs and I feel they are the best choice provide for our company.
By Rick N.
Response from Custom Truck One Source· Feb 14, 2022
Rick, thank you so much for the kind words! Blake and Erin are so great to work with. We appreciate you taking the time to give us your feedback and, of course, your business. If you ever need anything, let us know! -JC
Have appreciated the relationship and reliability, except for the last 8-12 months... The relationship and reliability have been thrown out the window. 1. We have had a truck sold out from under us (that we had signed buyers order on)... 2. Pricing on the exact same model truck has increased $22,000. Being a dealer of these specific trucks, we know that prices have not gone up nearly this much. 3. Promised trucks in 2nd quarter - Once we received VIN#'s, we were able to track trucks and found out they wouldn't be delivered until 4th quarter at best.
By Unknown
Response from Custom Truck One Source· Feb 14, 2022
Hello there. I'd like to learn more about your experience so we can address and make right. Please provide details and email to [email protected]. -JC
