i delt with elmer grigsby he was very…
i delt with elmer grigsby he was very helpful the only problem is a lot of parts were backordered
By DUANE
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
742 reviews
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Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
742 approved reviews, newest moderated first
i delt with elmer grigsby he was very helpful the only problem is a lot of parts were backordered
By DUANE
Buyer beware. Nice folks. However I would not recommend buying any of the chip trucks from them. Over 5 months of payments on a 88k dollar truck that would not dump properly.5- 6 trips to the shop and tons of lost business.
By Bob
Field Service Tech Tim Bloodgood came out on Friday afternoon to trouble shoot a problem that was on the truck since delivery. Though it was a Friday afternoon and he was 3 to 4 hours from home he took his time and got the issue resolved. When he fixed the issue, it led to another issue found and he resolved it also. He took his time and explained the issues and resolutions. It was very good to see a service tech that takes his time and enjoys what he does.
By Eddie
Response from Custom Truck One Source· Mar 25, 2026
Eddie, We're thrilled to hear that Tim was able to resolve any issues with your truck! Like all of us at Custom Truck One Source, our Field Service Techs take great pride in their work, so it's great to hear that he communicated the process to you along the way! Thank you for your positive feedback. I will be sure to share it with the team! -DA
Great Experience. Easy to work with. Shipping sent out on time.
By CHRIS
Response from Custom Truck One Source· Mar 25, 2026
Chris, We're glad to hear that you had a positive experience working with us, and that your shipping was sent on time! Thank you for taking the time to share your feedback. -DA
Easy to buy and easy to find parts
By MELCHISEDEC
Response from Custom Truck One Source· Mar 25, 2026
Hi there! We're thrilled to hear that you found our products and parts accessible! Thank you for your positive feedback; I will share your message with our parts team. -DA
even though it was a minor situation involving a small part, response was rapid and I was directed to the proper department to take care of the problem
By RICHARD
Response from Custom Truck One Source· Feb 25, 2026
Richard, We're happy to hear that our response was rapid and that we directed you to the right department to resolve the situation. Thank you for your positive feedback!
Very helpful with getting an account set up and verifying the parts needed. Thank you Joel Skyworks Equipment
By JOEL
Response from Custom Truck One Source· Feb 25, 2026
Joel, We're happy to hear that we could help you with your account setup and parts verification. Thank you for sharing your positive experience with us! Please email us at [email protected] if you ever need further assistance! DA
Easy part ordering
By JAMES
Response from Custom Truck One Source· Jan 28, 2026
James, thank you so much for the 5-star review! Our Parts team is passionate about making the parts ordering experience as seamless as possible. If you ever need anything, please reach out! -DA