Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
64 reviews
Custom Tahiti TravelSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Tahiti Travel is listed under Activities & Tours in Cedar Rapids, Iowa.
Custom Tahiti Travel (customtahiti.com) has 64 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
64 approved reviews, newest moderated first
Very good trip! Beautiful resorts, all the transfers we had to make there was always someone waiting for us to take us to our next destination or flight. I would highly recommend Tahiti custom travel.and our agent Jackie always called us back promptly whenever we had a. Question
By Dennis P.
We had a fantastic experience with Custom Tahiti. They were so helpful and knowledgeable, always got back to us when we needed something. Overall, we highly recommend them!
By robeyl86
Response from Custom Tahiti Travel· Feb 25, 2018
Thank you so much for taking the time to comment on your trip Lisa! We enjoyed working with you and look forward to helping you plan an anniversary celebration one day!
My husband and I booked our honeymoon through custom Tahiti travel! We went to Bora Bora. Jackie could not have been more helpful! She booked us a great package within our price range. It's always been my dream to go to Bora Bora and stay in an overwater bungalow and she made it happen!
By Alex
Custom Tahiti Travel was a pleasure to book our last-minute honeymoon through. They were very accommodating with payment scheduled and booking. We had a couple hiccups, though. We never received the GoPro promotion prior to leaving, but it was quickly rectified after we returned. Another problem we encountered was a strike in Tahiti with our airline - flight was cancelled (beyond their control), but they did not resolve detour problem for us as other resortee's experienced with their travel agents. We had to get the issue resolved ourselves by visiting the Air France office in Tahiti, something we feel should have been handled by Custom Tahiti. Nonetheless, it was resolved and we got out flight changed and made our connections - just wish they put through more effort like our fellow travelers' agents did.
By Krista
Response from Custom Tahiti Travel· Dec 20, 2017
Thank you for taking the time to provide your feedback Krista. We are happy to hear that you enjoyed your honeymoon but of course sorry that our efforts did not meet your expectations when you experienced the Air France strike on your return. This strike impacted many of our clients and was certainly a difficult situation. In two of these cases, including yours, we were very proactive in working with Air France to try and find a solution other than the one that was being offered to our clients. In both of these cases, Air France chartered a flight several hours after the original flights were canceled. This was after they informed us that there were no other options for our clients, and after several hours working with them to try to find alternative flight options. I understand how frustrating this must have been for you and it may have seemed as if we were not working on your behalf. However, we took this situation very seriously and several of us were working with Air France to try and find a suitable solution. As you know, there are very few flights to and from Tahiti and this makes it quite difficult to reroute clients when an international flight is cancelled. Again, we appreciate your feedback and hope to work with you again in the future.
Fabulous experience. Custom Tahiti took care of everything. Excellent hotels and divine food. People are extremely friendly and helpful.
By MacDonald
Response from Custom Tahiti Travel· Dec 13, 2017
Hi Cathie and Paul, Thank you for posting a review! We hope you had a great time at the Sofitel Moorea and the Bora Bora Pearl. You picked some terrific overwater bungalows for your trip and we hope the views were all that you hoped for! We enjoyed working with you and would love to have the opportunity to work with you again in the future! - Stewart
Custom Tahiti Traveled delivered on an over the top experience from the first moment we contacted them to the sad day when we had to depart paradise. Highly recommend this group of well traveled, experienced professionals.
By JG
Response from Custom Tahiti Travel· Dec 11, 2017
Hi Justin and Michelle, Thanks so much for your review! We hope your time on Moorea and Bora Bora was amazing! Your combination of the Hilton and the Four Seasons was an excellent choice. We enjoyed working with you and would love to have the opportunity to work with you again in the future! - Stewart
Just got back from Moorea, Bora Bora, and Tahiti. Had a wonderful time: French Polynesia is a must see. But this review is not about FP, it’s about Custom Tahiti Travel. Initially, I was hesitant to use a travel agency because of past horrible experience. In this case, after much research, I decided to try Custom Tahiti Travel and crossed my fingers. There are 2 things that stood out 1) customer service, and 2) pricing. I worked mostly with Jackie S (and Tom F. when Jackie was off). Jackie and Tom were excellent and provided first class customer service. We mainly communicated through email and they were on top of the game. Let’s talk about what really matters the most, $$$. You cannot beat the price that Custom Tahiti Travel will quote you. I did it and you can do it – I asked them to quote me flights, hotels, excursion, breakfast, internet, transportation, etc. and then I individually priced it myself. Hands down, they saved me a lot of money. If I tell you the priced difference was close to $1,000, well I’m not exaggerating. To Jackie and Tom, thank you for your patience and exceptional customer service. I plan to go back to FP in a year or two and you’ll be hearing from me again. Mauruuru!!!
By EJ
Jackie ensured that everything was perfectly coordinated - the entire trip ran smoothly thanks to all of her hard work. She was also able to suggest different excursions/restaurants that she thought we might like as they were new to us. Finally, she was always patient with all of my questions and emails - not once was she ever frustrated- she seemed truly happy every time I contacted her.
By Natalie B.
