Great customer service!
Fantastic! The patch is excellent and the customer service rep (Lilian) was great!
By Len-rod M.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
660 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a professional custom pens company, focusing on the brand promotion of customers. Custom pens play an important role in brand promotion and career promotion, which is well known to business personnel.CustomPens.com is a professional business gift company that can create high-quality promotional items and brand images for you.
Custom Pens (custompens.com) has 660 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
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Fantastic! The patch is excellent and the customer service rep (Lilian) was great!
By Len-rod M.
I love how easy it is to create custom pins, and the customer service has been great (thanks Fay!). The product arrives quickly and looks just as I expected. We've been creating custom pins for employees on their milestone anniversaries and everyone loves them.
By Michael
Always prompt in their responses and A+ customer service
By Academy A.
Celia is quick to respond and ensure my needs are met. Great to work with. Thank you Celia.
By Thuong N.
Celia very courteous and efficient. I liked that she kept me informed about the status of my order of patches.
By Shirley
This process was so easy! Lilian communicated quickly, helped with my questions, and got my order in with time to spare. I'd recommend them (and Lilian!) to anyone
By Kyle M.
Custom Belt Buckle Fay has made my company logo into a reality for my belt buckle. I definitely will be ordering again from her thanks SO MUCH. - Carlton Owner/Pitmaster of GWC BBQ Company
By Carlton W.
First time making key chains was made very easy.
By Cole D.