HIRE ANYONE BUT THEM. I contracted with Custom Design Genus a couple of months ago. They have only completed about 10% of the work I contracted for. I have countless hours, and hours invested in getting the 3 completed services. What they achieved so far would have taken maybe an hour with Vista Print. They keep calling me wanting to sell me additional services, but when I insist they finish what I already bought they disappear. THE SYSTEM MAKES ME GIVE THEM A STAR. MY ACTUAL RATING IS NEGATIVE 5 STARS
By Mark S.
Stay away from this company
Stay away from this company, I've contacted them for a logo design and was pressured into getting a website package from them, I tried looking at reviews and I saw some good ones as well as some bad but knowing that with all companies you will have some bad reviews I decided to give them a chance . I swear to you being pressured is an understatement when it comes to the relentless pursuit from them to get you to buy a package and honestly they did not deliver I am in the process off trying to get my money back from them which is $950 and they even changed they number on me so there isn't anyway to get in contact with them I also have screen recording, audio messages and texts messages to show the proof I hope this will help anyone else not to become a victim of this company and I will share the information publicly so the proof is out there about custom design genius scam off a company
By Adrian G.
Custom Design Genius and Desig We Logics
Custom Design Genius, created a small logo for only $45, a small logo that does not even work for me, or is in use. Now two months later, got a disturbing text message from a person acting as Mark Wilson, a paralegal for Custom Design Genius, trying to intimidate me with a 75,000.00 lawsuit, for a copyright and infringement violation, and asking me to take down the logo and to pay $1700 for a closure letter. I was confused and a little intimidated, thinking that I had maybe made some kind of mistake, but at the same time feeling a little apprehensive, about these messages and harassing phone calls. I only allowed him to collect $300 from my credit card, I then continued to tell this guy that I was going to make additional payment later on, at the same time, something inside me was telling me something was wrong. I proceeded to investigate this person and phone # 929-441-7642 and the name he was using as Mark Wilson and discovered that it was all a fraud and a scam. I then proceeded to cancel my credit card with my bank, asked to replace it, and disputed the charge, I then contacted the BBB and reported it, to my local police department fraud division, followed by the NY, Bronx, Brooklyn, and Queens police department, fraud division, do to the fact his area code is from those areas, and every other platform that displays and fights fraud.
PS: In my bank statement, the charge shows as Design Web Logics.
My bank is refunding the money...
By Jose P.
I’d rather give no stars at all
I’d rather give no stars at all. Same experience as most of the other one star reviews, I purchased the logo they designed, they told me I had rights and it’s mine to use, then started contacting me a couple months later saying exactly this text message:
“You are requested to please immediately take down the logo the rights have expired and, if found, using this can be subject to legal consequences.
If you're not using the logo you're required to get a closure letter to get your IP legally closed from the federal office records.
If found using the logo , Below sections would be applied:
Section 106: Exclusive Rights of Copyright Holder
Section 107: Fair Use
Section 501: Infringement of Copyright
Section 502: Remedies for Infringement: Injunctions
Section 503: Remedies for Infringement: Impounding and Disposition of Infringing Articles
Section 504: Remedies for Infringement: Damages and Profits
Section 512: Limitations on Liability Relating to Material Online
Section 1201: Circumvention of Copyright Protection Systems
Please note that these section numbers correspond to the United States Copyright Act.
Mark Wilson
IP Paralegal
Custom Design Genius
I’m going to continue to ignore them, they aren’t getting more money out of me I don’t care if they send a lawsuit.
By Gabe P.
Totally a scam
Totally a scam. They will ask you to select a package that clearly states you have 100% Ownership Rights. After they finish designing your logo, they will call you, saying that you need to purchase a trademark with them (or you won't be able to use the logo without inflicting copyright laws), which wasn't previously mentioned.
First, there are many places where you can obtain a trademark at a lower price. Second, it's not their business what I am doing with my logo; I just asked for them to design it.
After that, they will text you saying to take down the logo, as the rights have expired, and if found, using it can be subject to legal consequences. Also, "if it's not renewed or closed, you'll get the cease-and-desist for the business name and the logo, and an infringement lawsuit, which starts from $75,000, will be initiated against you."
By Beatriz R.
SCAM
Scammers dont get any logo done with them. They are gonna try and force you to pay to register the logo trademark for a crazy amount of money. While the company itself it not trademarked. they are gonna send you text and trying to scare you that they are going to take legal action. Stay as far away from these company.
By Jose A.
Stay away from this company!
I bought a logo from this company while they were using a different name, but was able to track them down with some effort. Their website content/design is the same as when I worked with them, the only difference is the company name.
I DO NOT recommend this company! The logo I got was very low quality, and ultimately I ended up making my own logo after sending it back for a few revisions. Each revision returned a WORSE logo, which hardly seemed possible.
Then, a few months later, I started getting harassed by someone claiming to be an intellectual property lawyer. The texts demanded that I stop using the logo (which I wasn't using) or a lawsuit would be filed. I never responded, and after a few weeks the texts stopped. I'm still waiting on the lawsuit...