CustomCatReviews of customcat.com

I wasn't going to write a review; trying to give the company the opportunity to right an obvious wrong. I was aware of their short order cancelation window; 1 hour to make changes or change your mind is not industry standard, but CustomCat had come recommended, so I trusted the referral. Setup went well and according to their production wizard, my product immediately went into an "in production" status. All good right? Not. They had just started a "new process for printing that is better than DTG". Reading their website before submitting my work, I was aware of the new technology. However, there was no mention of production issues or potential delays. They advertised it as up and running and there was no option to choose DTG as a printing process. I was working in a tight window to get a set of tshirt proofs to a customer, so I submitted designs so that I would have an extra week for any experienced delays. Normally it takes less than 4 days, even during busy times, to get printing done. Long story short. After 5 days and no movement within their system, I contacted customer support. No answer for 2 days. The customer service response noted that they were having production issues. It was going to be "longer than the normal 4-7 day turn around time", They stated that they had a learning curb with the new process - something that was advertised as being up and working. Since I needed my designs in a hurry by now, I asked them to cancel/refund my order since they couldn't provide the service. No refund because the shirt was "in production" and past their cancellation window. They said they could refund my shipping only (which they haven't done) and donate the shirts. This was not and is not an acceptable outcome. I am hoping that no one has this experience with them. I did get one shirt from a separate order placed on the same day. The shirt arrived over a month after the order was placed "in production". The quality was good BUT I ended up placing my production orders with a competitor - better service, prices, and product. Lesson learned.

Their products are awesome, their prices are descent, but the strength of a company comes with their customer service and Custom Cat's customer service is absolutely horrible. (My Locker) The response is the slowest out of the 5 POD production partners that I work with. Their responses are unprofessional and exhibit a lack of company knowledge. As a business-to-business company, Custom Cat must increase their standards in order to compete. It is unfortunate that the frontline personnel that handle their business correspondence offset all of the hard work and professionalism they have with the manufacturing side of their business.

Just signed up today. And have already encountered nonsense. The site keeps telling me my password is incorrect. I click the forgot password, reset it. The site says password incorrect. This infinite loop of ridiculousness must be a sign that I shouldn't even be fooling with this company.

I have made many shirts with this company and recently created a custom order for Christmas. Be aware that their logo designer software will randomly change where you logo is placed. I'm very careful about this but in the end my shirts had logos on the bottom of the shirt (not how I designed it). Since it was so close to Christmas I took photos and emailed them. I recieved multiple emails asking me to wait for their decision. After the 4th email and no direction I went to a Customcat FB page. After getting user attention there an admin did come on to say it was my fault. SUGGESTIONS - take screen shots of your designs in the design window as proof. If you have an issue call or go on their Facebook page for faster issue service. I'll be moving to Printify.

Bad service Automatically delete a customer's order without notice, if the customer does not detect it, the order will be lost Contacting support staff is not resolved

Tried very hard to make it work with this company but after spending hundreds of dollars on samples and customer service inquiries I gave up. Products were good quality but print quality was horrible and inconsistent. Customer service ranged from very good for the first experience to waiting for over 4 business days for a reply. Their website says response within 1 business day. I have since found a company that is quite the opposite and will not be using Custom Cat as a supplier.