Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
257 reviews
CushieSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A Comfy seat for every moment together.
Cushie (cushiehome.com) has 257 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
257 approved reviews, newest moderated first
It was easy to put together and it is comfortable. However, it didn't ship when it was supposed to per the website. A label wasn't even printed until a sent a message checking in on it until over a week later.
By Andrea
The sleeper chair looks cheap and is not comfortable. It’s held together by Velcro and a few screws. I’ve been sleeping on it and it’s not comfortable, it dips on the creases.
By Ss
Overall happy with the purchase, the convenience to fold into bed and back to couch is quick and easy. The mattress very firm, I may need a mattress topper. I got this for my studio apartment.
By Latasha E.
I am completely satisfied with my Cushie products. They were very easy to assemble, and my grandchildren absolutely love them. If I had one criticism, it would be the delivery process. The order arrived in three separate shipments over two days, so at first I thought one of the pieces had been lost. However, when I contacted customer service, they were very helpful and quickly explained the situation. Overall, it was only a minor inconvenience, and I am very happy with my purchase. I would definitely recommend Cushie products.
By don C.
Sofa is not supportive and is very uncomfortable
By PC
Response from Cushie· Aug 4, 2026
Thanks for sharing your feedback. We're disappointed to hear the sofa hasn't been as supportive or comfortable as you expected. Our support team is already in touch with you regarding the return process and will continue to assist you every step of the way until everything is resolved. We appreciate the opportunity to make this right.
Love the sofa. I like to sleep on it more than my bed because it is so comfy. the only issue i have is that the sofa tends to slide forward from my wall and the pieces move apart easily.
By Sidhu
Response from Cushie· Aug 3, 2026
Thanks so much for your lovely feedback! 😊 We're thrilled to hear you're loving the sofa and finding it so comfy! We appreciate you sharing your experience with the modules shifting and sliding. Your feedback is valuable, and we'll be sure to pass it along to our product team as we continue improving our designs. Enjoy your comfy sofa!
Our order was delivered quickly.
By Aristy G.
Response from Cushie· Aug 3, 2026
Thanks so much for your lovely feedback! 😊 We're so pleased to hear your order was delivered quickly. We hope you're enjoying it, and thanks for choosing Cushie!
Arrived on time, though sofa did come in three different boxes that arrived on different days. I wish that had been a bit clearer when I purchased, but otherwise delivery was smooth and easy.
By Broghan Z.
Response from Cushie· Aug 3, 2026
Thanks so much for your feedback! 😊 We're glad your delivery arrived on time and that everything went smoothly overall. We appreciate your note about the sofa arriving in three separate boxes on different days, that's helpful feedback, and we'll certainly take it on board to make this clearer for future customers. We hope you're loving your new sofa!
