Resolved my billing issue promptly
Resolved my billing issue promptly
By Madeline B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,322 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your Curology formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to clear anything from acne and blackheads, to fine lines and wrinkles. No drugstore product is this customized. Curology uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Curology products are made in the USA, vegan, and leaping bunny certified. Follow us on Facebook and Instagram @curology #curologyjourney
Curology (curology.com) has 1,322 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 828 reviews with 5 stars · Clear filters
Resolved my billing issue promptly
By Madeline B.
I made a trial purchase but realized I had to cancel. I emailed them and sent them messages. They responded promptly and refunded my charge.
By LL
Their whole process from start to finish is very seamless, easy to follow and myself as a customer feels connected. The custom formula works and shipments come to my doorstep as soon as my bottle runs out.
By Aveneer V.
Natalie helped me with her great effort.
By Alexa
I have been loving the results with the formula! Also, after having an issue with my formula bottle, the team was rapid in helping me out with the issue and resolving it. Would definitely recommend!
By Itzel T.
Quick response time. Understanding and vey eager to help fix the issue.
By Giann G.
I had not realized that I had a package on the way. I thought I had canceled my subscription but I was mistaken and charged for a shipment. I couldn’t not afford this at the time. I texted customer service and Natalie addressed with my issue with swiftness, compassion and professionalism.
By / InsertGenericNameHere /.
Needed to cancel a shipment and was done quick and easy. Was able to be refunded as well because we stopped it in time.
By Lyna P.