Monday, November 9, 2026 · Customer reviews of US businesses
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1,322 reviews
CurologySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your Curology formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to clear anything from acne and blackheads, to fine lines and wrinkles. No drugstore product is this customized. Curology uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Curology products are made in the USA, vegan, and leaping bunny certified. Follow us on Facebook and Instagram @curology #curologyjourney
Curology (curology.com) has 1,322 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 262 reviews with 1 star · Clear filters
Unable to CANCEL subscription. Curology wasn't better than using a $10 face wash and toner. The most frustrating part about it was being charged $60 and not being able to cancel my subscription. It is a scam to make money. I'm frustrated over a weasel "free trial".
By Jennifer M.
Response from Curology· Feb 11, 2020
Hi Jennifer! I am so sorry about your experience with Curology. Please email [email protected] and they will help you cancel your subscription.
Their products worked great on me so I would give that 5 stars, but their customer service is not so great. It’s been 6 days since they shipped my order already and I’ve gone 6 days without it so I’m breaking out again but no one. Literally no one tried to get back to me with every mail that I tried to reach out to ever since I noticed it was late. It’s really grinding my gears because I want to stay with them since their products were the only things that worked for me but if I can’t rely on them helping me out then I’m not sure of what to do.
By He I M.
Response from Curology· Dec 9, 2019
Hi! First, I am so happy to hear that Curology has worked for you. Next, I want to apologize about the service you have experienced. You can send me a message on Instagram (@curology) and I will follow up with our support team. Also, you can always move your shipping date up to make sure you receive your product in time through the shipments page of your account. Best, The Curology Team
Very, very sneaky company. They don't spell out their automatic shipment policy if you accept the trial offer. It's never mentioned. Again the cost is never mentioned when they post the automatic shipment in your email. I am calling my credit card company now and putting it in dispute. PS. The stuff was too harsh for me anyway.
By Andrea S.
Response from Curology· Dec 16, 2019
Hi Andrea! I do apologize that this was not clear upon sign up, and I appreciate your feedback. Curology is a subscription service and we will send product based on the plan selected upon sign up. I have given this feedback so we can improve our sign up process going forward!
I was charged even though I canceled my subscription over a month before my next shipment. So annoying. I hate them!
By Justine
Response from Curology· Nov 27, 2019
Hi Justine, I apologize that you were charged. Our support team would be happy to look into this and make sure your account is cancelled for future. You can email [email protected]! Thank you!
I broke out worse than i ever have, it was quite literally painful to wash my face after a few weeks. My consultant told me this was 'normal' and i gave it 8 weeks and my skin got worse and worse and worse. NEVER got better. I ended up looking like a pubescent child and i am 25 years old. After i stopped curology, my skin cleared up almost immediately and yet, my scars remain over 2 months later. I have almost 15 scars on my face from the horrible acne this caused. My face still looks broken out vaguely due to these very very very dark, indented scars. I am devastated that i ever tried this because my face is ruined. I wish i could get a refund but the avaricious policy of 'results not guaranteed' is dishonest and pathetic in the case of actual skin damage as opposed to just more breakouts. You should be held accountable for the damage you cause. Frankly, i'm not sure how you can call this scarring 'normal.' que: 'we're sorry about your experience, email someone about it'
By Claire
Response from Curology· Nov 22, 2019
Hi Claire, I understand your complete frustration here and I really do apologize that this happened. I know you might be hesitant, but I would appreciate you following up with our team so we can look into what happened and work to make this right. We do have a 90 day money back guarantee, and while that doesn't help the scarring I hope it might alleviate some of the financial burden. You can contact the team at [email protected]. Best, The Curology Team
Non-Existant Customer Service They will charge you two months at a time, which ended up being 59.90. The cream smells Horrible couldn't use it at all. They say it's non-perfumed, but mine had a smell to it! I canceled after I started my trail only to be charged for two months.
By Chase
Response from Curology· Oct 25, 2019
Hi Chess! I'm so sorry to hear that our support team wasn't able to help you through this. I also apologize if our website was not clear about the plan you choose - we offer a one month and two month option. If you select the two month full set we will charge once for those two months at $59.90. We never add any fragrances or dyes to any of our products, as that can irritate some skin. If you feel this was not the case and there was a smell or you need any help with your account please email [email protected]. Our team will make sure the account is cancelled and answer any questions you have! Best, The Curology Team
Thieves and liars, I don't care if the product solves world peace, if they are told to cancel the subscription and they continue to charge you that is theft. If you have health insurance you can get the same if not better medications from your PCP or dermatologist and even with copays it will be a fraction of the cost. I've read the glowing reviews and all I can say is you must have money to buy and God help you if you try to cancel! Close to 160.00$ and they won't stop charging my credit card. Chase has a long list of complaints about Curology. BEWARE OF THE SCAM!
By D.C. D.
Response from Curology· Oct 23, 2019
I apologize for your experience with Curology and understand your frustration here. Please email [email protected] or send us a message on Instagram and we will make sure our team looks into this. Best, The Curology Team
Horrible. Not only does it not work, however it even made my skin worse. Dr. constantly change and don’t address your wants / needs. Glad I left when I did.
By Shawna M.
Response from Curology· Sep 17, 2019
Hi Shawna, I am so sorry to hear about your experience. I will share this feedback with our team so we can improve our service going forward - as our providers truly care about what is best for you! I do want to let you know that some members can experience a purging phase at the beginning of a new skincare treatment. This is common and occurs when your pores are pushing everything to the surface, which can lead to temporary breakouts. If you have any further questions you can always reach us at [email protected]. Thank you!
