CURLSMITHReviews of curlsmith.com

My order is still not here. Customer service responded and have contacted the delivery firm but no order. Weeks. So I can't review the product as I don't have it. It's bad service.

Excellent products for curly hair Miracle shield and the extra light protein cream and much loved favourites

I did the hair type quiz and bought the products recommended. My most serious problem is low porosity hair. The shampoo I've overpaid for did not foam up on my hair & left residue just like a cheap one from a supermarket. Very disappointed as the price tag is way too high for such a cheap tacky product.

Ordered products from curlsmith over 8 days ago and the tracking (which is only available with an app I didnt want to download) still says the order is 'being prepared' with the only help being through an automated email saying they will respond within 5 days. Meanwhile all the same products are available for next day delivery through amazon. I would much prefer to order directly through curlsmith themselves, but if even their customer service takes longer to get back to you than another option to deliver the items, its just not worth it. Products are good, curlsmith website is not - order elsewhere if you can.

I (like many other people) ordered products during Curlsmith's Black Friday sale that were never shipped. It has now been over a month and I don't even have a tracking number, I reached out to customer service multiple times and only got one reply saying "not to worry, they've reached out to the warehouse"...that was two weeks ago. I didn't get a response to any emails after that and finally disputed the charge with my credit card. It's a shame because I wanted to support a company directly by buying from them and not a 3rd party, and they completely failed to even fill an order for me. No clue what happened with them on Black Friday, but either they scammed a lot of people or just aren't a functioning business at the moment.

Disappointing Experience with Curl Smith's Customer Service I recently purchased the Travel Defrizzion Dryer from Curl Smith, hoping it would improve the manageability of my hair. Unfortunately, the product did not meet my expectations, as it didn’t work effectively for my hair type. I reached out to customer service via email, hoping to return the dryer. However, the response time was extremely slow, leading to frustrating delays in communication. When I finally received a reply, I was informed that I could not return the product because it had been used. This policy was never clearly communicated during the purchase process, which made the situation even more disappointing. Overall, my experience with both the product and the customer service has been less than satisfactory. The lack of clear communication and delayed responses from Curl Smith has left me frustrated and unlikely to recommend their products in the future.

Still no news from Curlsmith? No refund, No goodsI am not getting anywhere with trying… I am not getting anywhere with trying to trace the large order paid for over 5 weeks ago. I have used the chatbot, received and sent emails, order found. Then nothing to say when it can be delivered. Then when querying next steps, receive another email saying they do not have any information. Yet I have emails from Curlsmith with all of the order details, the email address and proof of purchase. I am about to go to my credit card provider to sort as it seems impossible. Such a shame, great product and my first multiple purchase of a few hundred pounds for a gift that was to be delivered over a month ago and now cannot be found. I have a full email thread of many emails saying found, not found, can you provide an order number with a valid order number in the title of the email. One which says 'We will let you know when it will be available' then nothing. I need the stock delivered or the refund please. hello@curlsmith has already been tried many times. Very annoying. Please can you help me fix this? Thank you Hi Alicia - I have already sent the information via the Hello@curlsmith - I have had vague reply's no answers. The order is from Curlsmith Canada ordered from the UK. The order number is Re: Order #CA-19153 Why is Curlsmith still not responding? Alicia, I have sent you everything too? Irrespective of what country this is I have ordered in good faith from Curlsmith.com. My money has been taken, no goods. Who will take responsibility from Curlsmith to either - Give me a refund or deliver the goods? I have emailed Alicia all the required information. Thank you P.s. Alica, you can't use the US/CA Contact form without a US Phone number? I need your help please. Any news? I am guessing not? I have now read lots of other reviews and I so wish that I had before. Did you have a contact in Curlsmith CA? I really think that I may need to raise this with Trading Standards otherwise. I don't understand why my money, a substantial amount for me - over £200 has not been refunded? Can you assure me that this will be the case promptly? As you are unable to let me know if I will ever get the product delivered to my daughter. What poor service. No present for her. Date of experience: 16 December 2024

I bought six products and need to return three. I have emailed over the last three days and sent DM’s via IG as well as left comments on posts where they had responded to others but not me.