Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
448 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The first gourmet haircare brand specifically created for curls. Inspired by generations of home made hair remedies.
CURLSMITH (curlsmith.com) has 448 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
448 approved reviews, newest moderated first
I like how my hair looks and feels after using the products.
By Kyra G.
Response from CURLSMITH· Oct 13, 2025
Thank you so much for your kind message — we’re thrilled to hear that you’re enjoying how your hair looks and feels after using our products!
Disappointed. I purchased a bottle of their unscented shampoo as I was struggling with my other one from another company making me itch. It doesn’t lather at all and isn’t suitable for fine curls leaving a heavy, oily layer over my hair.
By Suki L.
Response from CURLSMITH· Oct 13, 2025
Thank you for reaching out, and we're sorry to hear that our Unscented Shampoo didn't meet your expectations. We understand how frustrating it can be when a product doesn’t perform the way you hoped — especially when you’re looking for relief from irritation caused by other shampoos. Our Fragrance Free Shampoo is formulated without sulfates, which are commonly used in traditional shampoos to create a rich lather. While sulfate-free cleansers tend to produce less foam, they’re much gentler on the scalp and hair — especially for those with sensitivities, curls, or dryness
Best products for curly hair that I have ever used.
By Jo M.
Easy to order and pay for products. Gave excellent information about the delivery once order was made.
By MRS MARIA I W.
I'm glad I only bought the small bottles. The bottle is so cheaply made and there is not wrap of any type to seal during shipment. The gel was all inside the shipping envelope. Will not buy again for that reason. I've made that decision before even trying the product.
By Susan B.
I think their products are good, once you figure out what works for your hair. My recent experience with their customer service was very poor. For some reason, a recent order for four products were shipped to my old address. I do not know if it reverted to my old address or what. I contacted them immediately and went through their poor AI response program before I was told someone would contact me. That occurred the next day. Long story short, they essentially told me I could get in touch with the people who live at my old address to arrange getting the shipment. When I told them this was not possible, they essentially said I was out of luck and I spent $87.00 for nothing. They offered me a 15% off to replace all of the products, but this was less than the 25% I purchased them for. Their response was so different from my experience with other companies the few times I have had problems that I can only conclude that they could care less that they would lose a customer of five years that purchases products directly from them of through Ulta. Therefore, am going to purchase other quality brands that have customer service and want to keep their customers.
By Jules Van H.
If I could give -10 stars I would! After using the shampoo and conditioner my hair started coming out in clumps!!:( 2-3 hands full of hair per wash. It came to a point where I have barely any hair left and I now have to use olaplex to somehow restore what is left. My curls are gone too. The hair looks lifeless and dull. It’s so horrible I can’t believe how many good reviews are here. I bought bond curl rehab salve, shampoo and conditioner, volumizing lotion and bouncy volume foam. Now all that and hundreds of $ spent are going into the trash. More importantly: what kind of poisonous chemicals do they use in this stuff to cause hair fall in clumps?? Shocking!
By Margarita S.
speedy delivery, excellent product
By Elizaabeth D.
