CuisinartwebstoreReviews of cuisinartwebstore.com

Ordered a percolator replacement lid on coffee filter basket. After email acknowledgeing order placement I received nothing for 3 weeks. Finally I called and customer service rep said product out of stock ; I was never notified. Then I found exact Cuisnart part on Walmart.com with free shipping. And Cuisinart was charging me $6 to send $4 part

I placed an order for a replacement bowl for my food processor two months ago, still waiting.... Calling the company has been useless as they direct one to a web store number that leaves one on hold for hours. They will not allow you to cancel a purchase any other way than speaking to a representative at this number (meaning you have no way of canceling nor getting information on your order). How does this company get away with taking your money and not delivering the product!? Their consumer line (1-800-726-0190) is staffed with people who say they cannot deal with any purchases made in the web store, their web store number (1-800-211-9604) does not answer, their tracking numbers do not work, their order numbers do not work....Feels very much like a scam company. Avoid them and let others know not to buy from them. I will NEVER again purchase anything from cuisinart.

I ordered a product that was not listed on the site as back ordered at the time I placed the order. Their customer service indicated that it would be 2-3 weeks before the product was in stock. It has been over 6 weeks and I have no product, no update and no response. I tried to calling customer support and was on hold for 20 minutes before I gave up. I would never order from this site. It's a black hole.

Ordered a replacement filter lid from this company for my DGB-700BC coffee maker. I tried Amazon first, but the one sold there is an older model with different sized holes which, unfortunately, spewed coffee grounds all over my counter. Anyway, came to the Cuisinart web store because surely they would have the right part, right? Well, no, not really. I found the right part on their web store (the newer model that Amazon wasn't selling.) It was a good price ($10), so I ordered it. After a week or so I get a call from the Cuisinart web store saying they needed my credit card number, because "it got lost when the order downloaded to their system". Wha?? At first I thought it was a credit card scam but the phone number checked out and they had my order and part #, so I gave them the credit card. Two more weeks go by, still no lid in my mailbox. :( So I call their customer service line, wait on hold for 25 minutes, and finally speak to someone about my order. She says they need my credit card number because "it got lost when the order downloaded to their system". I explained that I already went through that two weeks before. "Oh yeah, I see that now", was her response. Then she put me on hold for 5 minutes while she checked the order. Came back and said my order "got lost when they upgraded the system" but she would send it out right away and credit the shipping. I said OK. She put me on hold again, then came back again and said the part is out of stock and they don't plan to get any in more in. O_o ? Then she said I could order it from Amazon.com. She pointed me to the same lid I had already bought and tried, and knew was not the right one. I asked how that could be if they're the manufacturer. She explained that they are not affiliated with Cuisinart (even though the Cuisinart.com site is where I found their phone number...). She gave me the Cuisinart product phone number where I was able to order the right part. This time for $25. Customer service FAIL. I wonder if Cuisinart understands the damage this web store is doing to their brand.

Warning Do Not Place Order Here Placed order and after 9 days no response. Called and waited over 15 minutes for someone to answer and then they promptly disconnected and did not call back. After researching I discovered they are way overpriced and their service and reviews are terrible. Do not order from this company.

Placed an order just under a week ago. No updates beyond the initial order confirmation. Inquiries via email have been ignored. Calling their support number just puts you in an endless musical hold. Should have searched and found reviews on TrustPilot because they predicted my experience. A quick update to a few posts that I saw that said they are not affiliated with cuisinart. they are. I placed an order on cuisinart.com, and got an email back from the cuisinartwebstore confirming my order. Same customer service numbers on cuisinart.com and cuisinartwebstore.com, so avoid both sites if looking for product or parts. Sitting on hold on the phone now. Will place an edit once I get an answer. I waited 15 minutes last friday to no avail, will see how long it takes today.

I ordered a replacement 14 cup food processor work bowl and was sent a work bowl for a miniature food processor, not what was pictured and since there was no clear description, it was impossible to tell what you were really getting. I called to return it, because they don't have any other options like email customer service - they work to make returns as difficult as possible. I had to pay shipping in both directions to return the product, which I thought was unreasonable given the role they played in the issue. Finally - they represent themselves as being a part of Cuisinart - they are NOT!! They are not even remotely affiliated. They repackage parts so don't be fooled - you won't get Cuisinart customer service or quality. You will get a shoddy experience for the same price or more. Just order from cuisinart.com instead and save yourself the headache.

I complained to Cuisinart that the bowl for my excellent, mini blender had shattered expecting them to tell me where I could purchase a new one, but after verifying my purchase of the machine, advised that a new bowl was on its way. Helpful, fast, efficient customer service, Thank you Cuisinart